Description

Bonjour,

Consultant technico-fonctionnel, je suis en mesure de travailler sur les sujets liés à l'administration système, le Service Cloud, le Field Service.

Mes compétences :

- Service Cloud, Field Service, Sales Cloud

- Process builder, Flow

- Data wizard import, Data loader

- Reporting & Dashboard

- Optimisation de Salesforce (automatisation des tâches à faible valeur ajoutée, personnalisation selon votre activité,...)

Mes certifications :

- Salesforce Administrator

- Salesforce Service Cloud

- Salesforce Field Service

- ServiceMax Asset 360 (complément de Field Service)

Ayant travaillé durant 7 ans dans l'industrie (Chef de projet/SAV/Qualité), mes expériences précédentes me permettent d'échanger et comprendre les besoins métiers clients rapidement. Et d'y implémenter une solution simple, répondant à vos besoins

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Telesio - Prefikar
Salesforce
May 2022 - Today (4 years and 1 month)
Context : Prefikar (formerly Nobilas) is an automobile claims management company hold by AXA and DA

Mission description :
- Identify Targets, KPIs, fonctionnalities needed with stakeholders & operational teams
- Create User stories, planning, epics and Salesforce solution design (JIRA – Agile)
- Monitor développement done by an external team. (Mauricius) ; Challenge the technical solutions. Participe to configuration if needed (Flow, VR, PB, sharing,...)
- Support integration with Mulesoft team. (Postman, SOAP UI, Kibana, integration data table, transfo)
- Testing in different environnement until the go for production
- Sign off, Sanity check, documentations, …
4C Consulting
Consultant Salesforce
CONSULTING AND AUDITS
March 2020 - Today (6 years and 3 months)
Paris, France
Latest major projects involvement detailed below

==>JILITI (old Econocom), Maintenance services, Paris (France)
Scope: Service cloud / Field Service
Timeframe: July 2020 – January 2022
- Lead requirements gathering workshops
- Contributing to design and configuration (flow, admin, security, layout, process )
- Organize milestones delivery demonstrations
- Creating guidelines and training for users
- Data migration & integration using data transfer tools

==> Petit Forestier, Refregiration for hire, Paris (France)
Scope: Service cloud / Field Service
Timeframe: April 2020 – December 2021
- Lead requirements gathering workshop
- Design solutions with consultant and developpers
- Write detailed functional specifications
- Build of Salesforce solutions using configuration
- Manage third custom solutions by developers
- Follow-up test and approval stages

==> JILITI (old Econocom), Maintenance services, Paris (France)
Scope: Sales Cloud
Timeframe: April 2020 – August 2020
- Lead requirements gathering workshop
- Configuration (Leads, Opportunities, Account, Contact...)
- Build Process (Validation rule, flow...)
- Deployment

==> PROSERVIA, Maintenance services, Paris (France)
Scope: Services cloud / Field Service
Timeframe: October 2021 – January 2022
- Bug fixing using JIRA
- Configure evolution required by the customer (Agile)

Salesforce Méthode agile Gestion de projet workshop
SAGEMCOM
Program Manager
TELECOMMUNICATIONS
January 2019 - March 2020 (1 year and 2 months)
- Manages the overall project plan and deliverables, including phasing,
sign-off and quality reviews
- Key customer interface within customer programs : coordinates
periodic meetings, provides required status reports and ensures
customer issues are addressed/resolved
- Follow buglist review