Description

Senior product leader operating at national scale across commerce and payment ecosystems. I specialise in stabilising and modernising complex product environments where architecture, performance and commercial risk intersect.

Selected impact:

• £10m+ annual stock optimisation via Micro Frontend modernisation across 800 stores

• Prevented £8–9m operational cost increase by reframing fraud mitigation impacting transaction time

• Reduced checkout time from 66.1s to 52.1s across 13,000 tills through back-end optimisation

• Scaled internal mobile payment platform from £1m to £20m revenue under executive scrutiny

• Directed product response during national cyber incident, maintaining in-store transaction continuity

• Accountable for £16m POS estate budget across performance-critical infrastructure

Strongest in commerce, payments and platform transition at scale.

Available for senior product leadership engagements. UK-based, relocating to France (EU remote) from June 2026. Willing to be onsite and travel where required.

Industry field of expertise

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Marks & Spencer
Lead Product Manager, In-Store Checkout
January 2023 - Today (3 years and 6 months)
Accountable for £16m POS estate budget across 800 stores and 13,000 tills.
Led architectural modernisation across API-first, domain and MFE transition.
Introduced estate-wide observability (Dynatrace) to enable proactive incident detection and performance optimisation.
Delivered £500k shrink reduction and £4m projected annual savings through self-serve initiatives.
Led product continuity during national cyber incident, maintaining in-store transaction capability while digital channels were offline.”
API Performannce Optimisation Product management Product Strategy Microservices
John Lewis & Partners
Product Lead, Checkout & Pay Transformation
May 2015 - December 2022 (7 years and 7 months)
Restructured cross-brand checkout teams, reducing running costs 40% and doubling release cadence. Led platform & data squad realignment across matrixed organisation.