Thea Yuan

• Served as Scrum Master for the SPOT (single-point-of-truth) project, leading Agile ceremonies and fostering collaboration.

• Created reusable project templates and a knowledge management system in Jira and Confluence to support project scalability.

• Enhanced internal tools and data visualization capabilities through Figma and data-driven approaches.

• Conducted competitive analysis to align project strategies with market trends.

• Managed multi-million CNY SaaS services and customized app projects for high-profile clients, including Starbucks, Sephora, and Porsche.

• Standardized Software Development Project Management processes across the organization, enhancing efficiency and consistency.

• Maintained strong client communication, ensuring alignment with expectations and achieving a customer satisfaction rate of 95%+.

• Oversaw internal development progress and facilitated cross-platform collaboration to deliver successful digitalization projects.

• Introduced Agile practices to business development projects, reducing annual costs by $64,000.

• Spearheaded internal software development projects, including two major initiatives that streamlined operations.

• Developed a unified UI design standard for software solutions, improving user experience and interface consistency.

• Conducted knowledge-sharing sessions on Python, office automation, and data analysis to enhance team capabilities.