About Thanmai
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- NetDevices – IT / Assurance (Sales & Distribution)Business AnalystSeptember 2024 - March 2026 (1 year and 6 months)Paris, France– Déploiement Sales Cloud (Lead-to-Policy): +18 % conversion Lead→Opportunity (standardisation + routage leads). – Règles d'attribution agents/courtiers + workflows : suivi ventes et qualité données pipeline. – Dashboards KPI (conversion, délais) : +30 % visibilité pipeline pour pilotage commercial.
- Allianz Trade – Global Organization & ChangeBusiness AnalystJanuary 2023 - December 2023 (11 months)Paris, France– Pilotage workstreams transformation Caution : jalons, dépendances, coordination Business–IT. – Interface Opérations/Souscription ↔ IT : cadrage besoins, contribution backlog (Agile). – UAT & mise en prod : coordination tests, suivi anomalies (Jira), support adoption utilisateurs.
- Salesforce Service Cloud | Accenture – IT / Assurance Client DeliveryJunior Business AnalystJuly 2018 - December 2021 (3 years and 5 months)India– Service Cloud (Case/SLA) : -22 % délai de résolution ; conformité 1er contact améliorée. – Dashboards temps réel (backlog, résolution, escalades) : -20 % arriérés, visibilité accrue.
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Education
- Master en ManagementSKEMA Business School2022Master en Management
- Bachelor en InformatiqueGITAM University2018Bachelor en Informatique