Sylvain G.

PHP / Symfony:

- prix-carburants.gouv.fr

- vigicrues.gouv.fr AngularJS /Typescript / IONIC:

- Application mobile VIGICRUES -> Android/IOS Drupal:

- courdecassation.fr

- economie.gouv.fr

- entreprises.gouv.fr

I was in charge of ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. Daily duties and responsibilities:

-Schedules the front office staff

-Supervises workload during shifts

-Resolves guest problems quickly, efficiently, and courteously

-Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel

-Receives information from the previous shift manger and passes on pertinent details to the oncoming manager

-Checks cashiers in and out and verifies banks and deposits at the end of each shift

-Monitor all V.I.P 's special guests and requests

-Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.

In the absence of Front Office manager, i was in charge of the operations of Front office Department. Primarily reporting to Front office manger or EAM Rooms. Ensures guests have a smooth running stay at the hotel. As Assistant Front Office Manager, i was acting as the bridge between the front and the back office. Daily duties and responsibilities:

- Customer Satisfaction (Guest Feedback, Social Media Review)

- Showing Initiative, Problem Solving, Staff Training, Team Leading

- Develops high quality relationships with guests throughout their stay

- Oversee and supervises guest arrivals and departures with the front office executive and duty managers

- Ensures that the pricing policy and internal audit procedures are duly applied

- Prepare monthly and daily revenue report and circulate to all HOD's

- Prepare Room revenue and occupancy forecast take action on rate strategies

- Have a good knowledge of all systems and standard operating procedures of front office.