Description

Consultant senior ServiceNow ayant travaillé chez une dizaine de clients dans tout type d'industries (luxe, énergie, télécom, assurance, banque, alimentaire) dans tout type de projet (projet, TMA, seul, en équipe)

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Croix rouge
Servicenow Tech Lead
January 2025 - Today (1 year and 5 months)
- Lead feasability study project for GRC implementation
- Implement features for CSM process
- Led technical project to implement OOP process (Other Operational Partners)
through Supplier Lifecycle Operations module
- Attended PI Planning sessions in Geneva every three months
- Reduced technical debt
- Implemented MoU process (Memorandum Of Understanding) process through
Contract Management module
- Implemented SOAP interface with Peoplesoft
- Attended agile ceremonies and poker plannings
- Attended sessions to migrate from On Premise to the Cloud
GRC CSM ServiceNow SAFe
Sonepar
Architecte Servicenow
ENERGY AND UTILITIES
November 2022 - January 2025 (2 years and 1 month)
Paris, France

- Audit and analysis of health instance
- Led technical remediation project
- Monitor and optimize performance of platforms with reviews
- Monitor and improve Security platform with Security Center
- Establish instance strategy and instance management policies
- Revert custom implementations to Out of the Box features
- Revert custom process to OOB process on Change Request module
- Design current and to-be architecture
- Design technical architecture for data segregation (applied on 40 countries)
- Establish data strategies to improve quality, compliance and consistency
- Design technical architecture for Core Model process
- Setup Integration Leading practices to improve manageability
- Lead and mentor developers team (10 developers)
- Validate technical implementations and Change Requests on CAB
- Establish and enforce Servicenow development policies & best practices
- Establish a technical governance to continuously improve the platform
- Redesign Service Catalog’s generic workflow to improve manageability
- Redesign and implement Service Portal and Idea Portal for user experience
- Design technical architecture for Jira Integration with Jira spoke
- Design technical architecture for OTRS integration with SOAP Messages
- Design technical architecture for Sonepar HQ with vendor’s Servicenow integration
- Implement vendor’s Servicenow integration for Sonepar HQ with Integration Hub
- Design technical architecture for Sonepar US with vendor’s Servicenow Integration with REST Messages
- Design Agile Development, Innovation and Demand management process (SPM)
- Design technical architecture for Knowledge articles migration from Lotus
- Lead ITOM project to implement Discovery and Service Mapping module
ServiceNow Architecture SPM ITSM
Cloudspirit
Consultant senior ServiceNow
DIGITAL AND IT
March 2019 - October 2022 (3 years and 8 months)
Paris, France
Design, estimation and implementation of ServiceNow for various customers :

RATP (January 2022 - October 2022) :
- Set up presentations for workshops and training sessions
- Led IT Asset Management Process Workshops
- Led CMDB Process Workshops
- Conducted estimation sessions and designed user stories
- Establish ITAM Process and CMDB architecture with CSDM
- Design technical architecture for Microsoft Intune Integration with Service Graph Connector
- Implemented Microsoft Intune Integration for mobile devices discovery
- Design technical architecture for Microsoft SCCM Integration with Service Graph Connector
- Implemented Microsoft SCCM integration for computer and printers discovery
- Design technical architecture for PSSO with REST Messages
- Participated in agile ceremonies
- Implemented Servicenow Now Agent mobile app to track assets
- Implemented Service Catalog’s Catalog items
- Lead developer team (3 people)
- Provided expert assistance to customer

AG2R (May 2019 - December 2021) :
- Implemented Mobile app Now Agent for tasks and approval
- Led mobile app demo for key stakeholders
- Designed custom app for tracking on-site presence (COVID restriction)
- Implemented custom app for tracking on-site presence
- Configured SLAs for incidents
- Configured catalog items for Service Catalog
- Estimated user stories
- Challenged stakeholders about custom developments
- Attended in agile ceremonies
- Redesign Asset Management lifecycle to revert to OOB
- Scripting applying best practices
- Implemented custom reports and dashboards
- Led Service Portal design and implementation
- Implemented REST integration with vendor’s tool for asset management
- Attended in SAFe ceremonies
- Implemented surveys
- Configured Knowledge Bases
- Led developer team (2 people)
- Revert custom implementations to OOB features in Incident process

JavaScript ITIL V3 ServiceNow REST CMDB