Stephane Bassomo

Direct the activities and productivity. Provide training and guidance. Delegate duties such as typing, copying, and scanning. Hire, terminate, and train staff. Create schedules. Work with the Assistant Director to sustain and grow programs and service. Manage administrative functions to ensure smooth and efficient operations of the organization. Support the organization's strategic alliances and partnership. Ensure performance goals are met and set. Fulfill duties delegated by C-suite staff. Attend and preside over meetings. Participate in strategic planning. Represent the organization to the public, key stakeholders and business partner. Plan and implement the annual calendar of activities including fundraising initiatives, special events and the official administrative acts. Help create budgets and track expenditures. Create presentations for meetings.

• Drove reported issues to resolution while providing communication of incident status to the Business in alignment with service management principles • Created documentation and engaged key resources to support production environments ensuring minimized impact to the business. • Provided excellent level of technical service and support for critical production systems in real-time • Researched reported failures of applications platforms and hardware including laptops, PC’s and printers • Investigated network issues and escalated to unresolved issues to levels 2 and 3 infrastructure support teams • Granted access, resolved access issues, mapped drives, created tickets and escalated unresolved issues • Provided point of contact regarding IT issues and queries • Executed and ensured IT operations run lists to 100% completion • Coordinated and led quality improvement process and calls • Responsible for quality assurance