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Stanislas RobertSR

Stanislas Robert

Operations Manager

€750/day
Paris, FR
3-7 years

Average response time: 1 hour

About Stanislas

- Operations Manager avec une forte appétence pour la Data
- 6 ans d'expérience en start up / scale up à succès : Alan, Uber, Rocket Internet
- Expertise en pilotage de la performance, optimisation des process et outils, organisation et coaching des équipes opérationnelles
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Alan
    Customer Care Operations Manager
    May 2021 - May 2022 (1 year)
    Paris, France

    - Formalized and implemented support performance framework, improved forecast model
    - Defined the organization and strategic roadmap of support operations
    - Coached 5 support experts
  • Alan
    Operations Manager
    March 2020 - May 2021 (1 year and 2 months)
    Paris, France

    - Automated and outsourced operational onboarding & offboarding processes to reduce support workload
    - Tightened insured members offboarding rules resulting in 1 pp margin saved
  • Uber
    Operations Manager
    May 2017 - July 2019 (2 years and 2 months)
    Paris, France
    July 2018 to July 2019 - Marketplace & Growth, France, Switzerland & Austria:
    - Set up and ran operational processes for weekly driver incentives
    - Managed airports & venues operations; key achievements include removal of legacy flat fares in Paris airports in favor of dynamic pricing
    - Launched cash payment method and drivers instant cashout feature across France, Switzerland & Austria
    - Coordinated the France cross-functional expansion workstream that led to 10 city launches in France (e.g. Rennes, Rouen, Reims, Toulon) May 2017 to June 2018 - Marketplace Efficiency, France:
    - Created analytical models to assess city health, e.g Marketplace Balance forecasting model and price & earnings elasticity model
    - Set up processes to mitigate Marketplace inefficiencies (e.g. drivers fraud & app misuse, fares volatility) through CRM, support processes, and incentives
    - Upgraded and migrated all Marketplace automated processes to new CRM tool
    - Managed payment operations for internal Street View Mapping project
    - Coordinated ad hoc sprints, e.g. Nice UberCopter stunt 2018, and taxi drivers calling campaign

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Education

  • Master of Science
    ECOLE CENTRALE PARIS
    2016
    Master of Science (MSc), Engineering
  • Master of Science
    ESSEC - ESSEC Business School
    2016
    Master of Science (MSc), Management

Skill set (7)

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