About Sonam
English
Native or bilingual
French
Fluent
Experience
- AkkodisSenior Technical Product ManagerDIGITAL AND ITApril 2024 - September 2024 (5 months)Nice, France• • Owned platform vision and roadmap for AI-driven internal tooling platform, treating cross-functional engineering teams (Data Science, Operations, UX) as primary customers and enabling self-service integration.• • Oversaw developer experience for RAG system implementation, creating roadmap for automated testing environments that allowed engineering teams to integrate document analysis capabilities independently.• • Partnered with senior engineers to ensure platform reliability and Observability, implementing monitoring solutions that maintained system performance as multiple product teams integrated new features
- Akkodis for Amadeus SASSenior Technical Product Manager - API PlatformDIGITAL AND ITApril 2022 - March 2024 (1 year and 11 months)Nice, France• • Owned and led a team of 7 people providing mentorship and fostering collaboration to enhance team productivity globally which resulted in on-time delivery of complex projects such as order platform experience vision, mission, and roadmap for global reservation system serving 130+ airline customers• • Developed comprehensive technical guides, sandbox testing environments, and automated integration tools that allowed airline engineering teams to connect their services (100 SOAP web services, 19 REST APIs) to the platform without custom development from core team.• • Partnered with senior engineers to ensure platform handled massive international traffic with zero downtime during deployments.• • Acted as a senior technical lead in complex product rollouts, proactively identifying and remediating technical issues with cross-functional engineering teams. Managed scope and timeline to ensure seamless product launches and boost engagement rates by 13%, optimizing engineering efforts for efficiency• • Established KPIs for developer experience (integration time, API adoption, conversion rates) and system performance metrics. Improved on-time delivery by 5% and boosted engagement by 13% through continuous optimization.• • Developer-focused platform improvements: Initiated customer feedback collection (NPS surveys, usage analytics) to analyze sentiment which highlighted recurring comments resulted in recommendation for design and development KPIs: No of clicks per flow, conversion rate.• • Defined Observability KPIs and built real-time monitoring dashboards in Splunk and Grafana, used spike detection to initiate incident response, reducing customer-reported failures and protecting SLA commitments.• • Led payment API integration strategy: Managed implementation of RESTful payment services and SOAP web services across multi-channel booking flows (web, mobile, call centers).
- LexisNexis Risk SolutionsTechnical Product Manager - Platform ServicesOctober 2021 - February 2022 (4 months)Paris, France• • Led cloud platform migration strategy for financial services SaaS platform, defining technical architecture decisions balancing system reliability, data consistency, and latency requirements for distributed systems.• • Created technical enablement programs and workshops for internal teams across EMEA region, translating complex technical constraints to business stakeholders and business requirements to engineering teams.• • Integrated SOC 2 and ISO 27001 standards into Firco continuity, enhancing security. Led development of targeted matching and entity resolution filters and optimize performance and reducing false positive.
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Education
- Master of ScienceUniversity of MassachusettsMaster of Science
- Bachelor of ScienceUniversity of MumbaiBachelor of Science