Description

Seasoned IT professional with 12+ years of diversified experience with core competencies in project management, business transformation initiatives, process optimization and solution design within IT & Telecommunication domains.

Specialized in IT Infrastructure, Network engineering and software development projects using Agile and Scrum techniques. Possessing a proven track record of success and cost optimization across all projects served. I am looking for a faced paced organization where my expertise will be an asset.

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Canadien National
Scrum Master - IT Infrastructure Software solutions
TRANSPORTATION
August 2020 - Today (5 years and 10 months)
Montréal, Canada
Achievements:
 Streamlined the team’s delivery processes and standardized documentation & monitoring patterns, leading to greater efficiency.
 Transitioned the team from waterfall to Agile mindset and coached the teams through the transition.
 Handled simultaneously multi-vendor Proof of Concepts on Network tools (Resulting in a CAD 3M contract).

Key Responsibilities:
 Leading Scrum ceremonies and delivery activities for 2 teams on 7 different products.
 Managing delivery team capacity planning, designing and documenting software solutions ensuring technology’s high-availability and reliability, meeting with operational excellence & safety critical objectives.
 Mapping projects scope, objectives and streamlining efforts toward attaining optimum projects configuration in line with critical success factors.
 Formulating strategic plans, ascertaining resource allocation estimates, monitoring project progress and informing the same to team, clients and service managers to enable proactive service.
 Sorting out and highlighting the roadmap options for monitoring tools.
 Enhancing project’s output image and ensuring promotion of services provided across client sites through exemplary service and careful nurturing of client relationships thereby guaranteeing maximum client satisfaction.
Tools:
Jira ● Jira Tempo ● Confluence ● Miro ● MS 365 ● Tableau (Server/Prep/Desktop) ● NNMi ● OBM ● NA ● SM ● Nokia Services Platform (NSP) ● SCOM ● SevOne ● RiverBed ● LiveAction ● Netscout ● Dynatrace ● MS Azure Monitor ● ServiceNow
Scrum Design Delivery Manager
Canadien National
Solution Design Team Leader
TRANSPORTATION
October 2018 - December 2019 (1 year and 3 months)
Montréal, Canada

Achievement:
 Led end-to-end foundation development for BI network capacity & performance framework from data sets collection to visualization development.
 Introduced the team to Agile and Scrum methodologies

Key Responsibilities:
 Managed design and delivery team activities (5 FTEs).
 Drove workshops with Business and IT stakeholders bridging user requirements with monitoring software solution design options (IT Infrastructure – On-Prem/Cloud & Network Infrastructure).
Management d'équipe
Videotron
RAN Performance Engineer
TELECOMMUNICATIONS
September 2015 - September 2018 (3 years)
Montréal, Canada
Achievements:
 Introduced LTE performance monitoring guiding principles and methods, that served as an organizational reference for all projects worked on.
 Completed a pilot project to collect UX measurements relying on company’s technician handsets roaming across Quebec and saved 400k$ in yearly OPEX.

Key Responsibilities:
 Managed third parties’ partnership across all phases of the tools lifecycle from (RFP, POC, integration into the overall IT ecosystem, support management, upgrades…).
 Supervised developer teams from multiple vendor adding new features and developing fixes on their products.
 Responsible for all performance engineering and development of the configuration for all features in the RAN.
 Performed analysis of network KPI’s, troubleshooting of issues, and was involved hands-on with day-to-day performance management/optimization functions for the RAN Network.
 Tracked trouble tickets for site issues based on technical analysis and initiated corrective action to resolve site issues.
 Designed monitoring KPIs for Radio Area Network services, and ensured performance excellence.
Tools:
Atoll ● Planet ● Astellia (NOVA) ● Business Object ● Esri GIS