Description

Spécialiste senior du service client et des appels d’offres avec plus de 15 ans d’expérience dans les

dispositifs médicaux et l’orthodontie. Expert en gestion des appels d’offres publics et privés européens,

préparation des dossiers, gestion des listes de prix et coordination des distributeurs. Solide expérience du

support client B2B multilingue. Télétravailleur confirmé.

Senior customer support and tender specialist with 15+ years of experience in the medical devices and

orthodontics sector. Expert in EU tenders, bid preparation, pricing management and distributor

coordination. Strong multilingual B2B customer support profile (French, English, Italian). Fully remote -ready.

Industry field of expertise

Languages

Workplace preferences

Remote only

Primarily works remotely

ORMCO B.V.
Senior Tender Specialist / Customer Support Specialist
November 2015 - January 2026 (10 years and 2 months)
Netherlands
• ● Managed the full tender lifecycle for European markets
• ● Prepared and maintained tender documentation and pricing lists
• ● Key contact for distributors and customers across Europe
• ● Handled senior-level customer support and complex cases
• ● Supported sales teams with pricing, contracts and follow-up
• EU Public & Private Tender Management • Bid Preparation & Tender Documentation • Pricing Lists & Gestion des listes de prix et contrats distributeurs Analyse et conformité des dossiers d’appels d’offres
Bausch & Lomb Ops B.V.
Order Management Specialist
January 2015 - July 2015 (6 months)
Netherlands
Managed international customer portfolios, handling invoicing, pricing, export documentation and logistics coordination.
MicroPort Orthopedics B.V.
Tender Specialist / Senior Sales Assistant
August 2010 - May 2014 (3 years and 9 months)
Netherlands
Managed EU tenders and bid submissions, maintained pricing structures and supported sales teams and distributors across Europe.

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Diploma in Higher Education in
University Stendhal
Diploma in Higher Education in
Higher National Diploma of Tourism
Institute UNIVERIA
Higher National Diploma of Tourism

Sébastien Threstran

Senior Customer Support & Tender Specialist