About Sebastien
I am an entrepreneur and a business operation manager.
I work effectively in a fast pace environment and consistently prioritize tasks to meet deadlines. I have an excellent understanding of the overall operations of a company and enjoy developing business strategies, setting processes, allocating resources, hiring and managing staff, maintaining business accounts, developing and implementing marketing plans, and ensuring high quality customer service.
As a person, I am ambitious, proactive and enthusiastic, I have an entrepreneurial mindset with the ability to learn and adapt quickly in a new environment. I am an effective decision maker and have a “get it done” attitude.
As a Manager, I set targets and deadlines and then let people find their path to get things done while carefully overseeing progress with weekly updates to ensure the objectives are met. I have excellent interpersonal skills, I have strong persuasion and influence skills which help me deliver impactful presentations and drive successful negotiations.
I am looking to work in a challenging position within an entrepreneurial-minded company where I am able to leverage my skills and experience.
French
Native or bilingual
English
Native or bilingual
Spanish
Fluent
Can work on-site
Bordeaux (up to 50km)
Experience
- Back MarketHead of Customer Experience and Quality - Tech refurbishmentAugust 2020 - November 2022 (2 years and 3 months)Bordeaux, France#TechforGood: making sure no one ever has anymore reasons to buy new by raising the bar on the after sales experience of our customers !- Product Business Leader to drive our TECH roadmap on key improvements to change our customer life- Managed a diverse team of 50+ BackMakers working hard on improving processes, setting up trainings and monitoring our KPIs (budget, forecast, quality...)- Scaled Outsourced Customers Experience operations from 200 to 600 agents
- Luminar TechnologiesCOO Chief of Staff (right hand to COO) - Take driving safety to the next stageNovember 2017 - August 2020 (2 years and 9 months)Orlando, FL, USA#Techforgood: saving lives with outstanding TECH enabling cars and trucks to become far more safe ! Acting as right hand to COO, I led several projects to improve the operations from goals alignment, Business Development processes, Financial Forecast, CRM and ERP implementation- Led the selection and implementation of our CRM (Copper) along with dashboards and KPIs for C-suite weekly review and financial forecast analysis- Managed all Business Development activities focusing on programs that improve operational efficiency: financial forecast, pricing, sales training, strategic partnerships contracts terms- Performed several analytics deep-dive on manufacturing operations that enabled quick identification of bottlenecks and ultimately enabled a drastic yield improvement (x2 in less than 6 months)- Fully ran the ERP selection process: identified requirements, shortlisted 4 ERP vendors, organized scripted demo. Led final negotiation and achieved a 45% final price reduction- Launched a company wide HR initiative to promote real-time feedback and goals setting transparency through a Performance Management System (Reflektive) to align objectives and company goals
- Little CigogneChief Executive Officer and co-founderSeptember 2012 - April 2017 (4 years and 7 months)Paris, FranceSuccessfully managed 3 e-commerce websites in kid clothing business from concept to implementation: 1.5 M€ annual turnover, 13 people, 1,3M€ money raised- Strongly Lead all aspects of project and business development: market trends identification, business model, business plan, IT project management, day-to-day operations- Solicited and contracted new partnerships with 250 kid apparel brands in less than 2 years- Ran successful negotiations with partners resulting in 10pt margin increase and payment terms optimization from 15 to 60 days- Generated 150% annual growth over 4 years by setting and running multiple marketing campaigns, social media, retargeting advertising, AdWords, Affiliate programs, Emailing- Managed several IT projects resulting in 25% improvement of the conversion rate: AB testing, multi device navigation optimization, one click shopping- Slashed logistic department costs 40% by implementing a Warehouse Management System handling product barcodes, multi-picking orders and optimizing stock facility use- Pitched our concept to Business angels and venture capital resulting in 1,3M € money raise- Mentored and developed a 13 employees company with a strong start-up mindset
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Education
- Master of BusinessESSEC Business School2007Master of Business Administration - MBA
- Wine Steward/SommelierWine & Spirit Education Trust2016Wine Steward/Sommelier