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Malt Strategy
Sébastien HeuSH

Sébastien Heu

Head of Products / Transition Management

€750/day
Lille, FR
8-15 years
Product management
Software as a Service (SaaS)
Transformation digitale
Management de transition
Product Strategy

Average response time: 1 hour

About Sébastien

16 years experienced Digital Manager, specialized in Product Management

Multiple context : SaaS / Platforms / retail, local / international, B2B / B2C, Marketing / Tech / Product, Products / Projects / Programs

Transformations, User Experience, E-Marketing, CRM, Tech enablers, Data

I define myself as a pragmatic business partner devoted to Customers.

#Impact #LessIsMore #BusinessFirst #CustomerCentric #AgileMindset #ResultDriven

Large Retailers
E-commerce
Software Publishing
Digital Business Models
Digital and IT Services

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lille (up to 50km)

Experience

  • Adeo Services
    Head of Products Web XP
    RETAIL (LARGE RETAILERS)
    January 2022 - January 2025 (3 years)
    Lille, France
    • Pilotage de 20 produits, budget de 5M€, > 10 Business Units (Leroy Merlin, Bricoman FR, ES, PT, IT, PL, BRA) Management de 15 à 25 personnes, développement et coaching product managers et tech leads Optimisation parcours client : +24 pts de création de comptes, -10% taux de contact , uptime 99,97% Mise en place d'un framework de delivery par la valeur à l'échelle et d'une plateforme d'AB Testing groupe
    E-commerce Product management Product Strategy Transformation digitale Stratégie webmarketing
  • Adeo Services
    Head of Products Profile & Network
    RETAIL (LARGE RETAILERS)
    January 2020 - January 2022 (2 years)
    Lille, France
    Management de 25 personnes, organisées en 5 features teams pour un budget de 5M€. Mise en place d'une plateforme communautaire TokyWoky groupe (+20 pts de trafic en France, Espagne et Italie), stratégie digitale & business multi-BU (Leroy Merlin, FR, IT, ES, PT, PL). Transformation de l'XP magasin via le site web grand public
    E-commerce Transformation digitale C2C Platform Strategy Stratégie produit
  • Leroy Merlin
    Domain Leader Customer
    RETAIL (LARGE RETAILERS)
    January 2018 - January 2020 (2 years)
    Lille, France
    • Conduite de la transformation digitale du CRM (Genesys Pure Cloud, RingCentral, Zendesk / MS Dynamics)
    • Division par 2 du coût du centre de contact, produit devenu global pour toutes les BUs du groupe
    • Mise en conformité RGPD, mise en place des avis clients magasins, Refonte de l'XP Collaborateur
    Customer Relationship Management (CRM) Transformation digitale
Check out Sébastien's experience

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Education

  • Master 2 Management de Projet
    2007
    Master 2 Management de Projet
  • Licence 3 Commerce & Management de la Distribution
    2005
    Licence 3 Commerce & Management de la Distribution
Check out Sébastien's education

Skill set

E-commerce
Stratégie webmarketing

Categories