About Sarah
French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Experience
- The Land of NodHome StylistRETAIL (SMALL BUSINESS)November 2016 - November 2017 (1 year)Chicago, United StatesWorked directly with customers to create customized room design plans on brand with The Land of Nod.•Maximized stores sales growth and profitability in assigned store location.•Offered an exceptional customer experience, award winning customer service and are creative expression of the brand•Supported and demonstrate The Land of Nod brand and culture. "Customer Service so good, it's weird".•Created a positive environment for associates.•Demonstrated professionalism and lead by example.•Set examples of teamwork, accountability and high achievement•Demonstrated and support a one company mindset-DM & Stores.•Partnered with store manager to achieve all performance goals.•Created custom mood boards that promote Nod's products and brand to customers, as well as addressing their specific needs•Created floor plans that are to scale and effective use of space.•Led with strong design aesthetic inline with The Land of Nod brand.•Connected with customers on a personal level, and create long lasting impression.•Created inspiration rooms using Pinterest for seasonal product launches.•Maintained design library.•Performed productive in-home consultations.
- Crate and BarrelDigital Interior Designer Merchandising SupervisorRETAIL (SMALL BUSINESS)November 2017 - March 2020 (2 years and 4 months)Chicago, United StatesWorked directly with customers to create customized room design plans. Partnered with Interior Design Manager on creative and product seasonal direction. Responsible for hiring, coaching and developing Design Service associates and Team Leads to achieve performance goals. Provided timely, informed assistance while delivering effective solutions and and engaging experience to internal and external customers.•Responsible for managing and coaching Digital Interior Design associates, utilizing performance management processes.•Content creation and holding creative meetings, educating Design Services and Store Operations team.•Assisted Digital Interior Design with creation of Seasonal Design Digest, run workshops, huddles held with DS and CS.•Maintained CS Campus lobby and show-room installation, includes planning, ordering and set-up.• Partnered with DID Design Manager to put together visual merchandising plan for show rooms space.•Communicated merchandising and creative updates to team through appropriate communication channels.•Managed design projects on a daily basis (updating CRM tracker with project status, communicating daily with internal/external on the design journey.)•Created custom design plans that promote C&B's product and brand to customers, as well as address their specific needs using required deliverables through one on one Design consultation..•Supported online overflow.•Communicated with Customers both internal and external•Assisted Interior Design Manager with new design project assignments.•Met KPIs for department, including sales goals set by Interior Design Manager.•Partnered with field training teams to train customer service on overall design vision, seasonal direction and staying on brand.•Monitored trends/seek inspiration from the Interior Design world.•Maintained knowledge for all product information, store displays and new product launches and current marketing initiatives.•Assisted customers through live chat.
- Domicile Design StudioFondateurARCHITECTURE AND URBAN PLANNINGMay 2020 - Today (6 years and 1 month)Chicago, United StatesDOMICILE is a creative workplace and interior design studio based in Chicago, focused on livable, casual, warm and elegant design for families and individualshttps://domiciledesignstudio.com/Domicile Design is a full-service interior design firm , focused on creating spaces that feel warm, elegant and poetic. We are interested in helping individuals and families to redefine their home - from concept design, schematic development, documentation, project management, selection, procurement and installation.
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Education
- Interior Design CertificateSchool of Art Institute2017
- Master en Marketing et Merchandising ManagementToulouse Business School2006
Skill set (31)
Categories
- Other