Samir O.

Supervised 50–75 delivery drivers and coordinated 3 team leaders across 30–37 routes/day. Managed real-time back-office operations including KPI monitoring and incident resolution.

Improved Amazon performance rating from Poor to Fantastic within 3 months through data-driven driver performance management, individualized coaching and corrective action plans — securing the contract and obtaining additional daily routes.

Increased parcel processing capacity by +20% while raising customer satisfaction from 68–70% to 84–88% through optimized resource allocation, redesigned onboarding and strengthened performance routines.

Reduced time-to-competence of new drivers by ~30%, contributing to workforce stabilization.

Coordinated 15–20 field intervention teams across the country on multi-site maintenance projects, managing an annual budget of €2M. Optimized operational planning and dynamically allocated resources to ensure maximum efficiency and minimal downtime.

Oversaw contractor performance and profitability, handled subcontractor management, KPI tracking and reporting, and on-site project follow-up. Ensured compliance with deadlines, service quality and budget constraints by continuously monitoring field performance and implementing corrective actions when needed.

Successfully improved operational reliability and client satisfaction through structured planning, real-time performance monitoring and effective contractor coordination.