Romeo Sande

I currently work as a freelancer and specialize in the following areas: Activity 1: Logistics consultant Activity 2: IT developer and QA analyst Activity 3: Teacher of foreigners language lessons Activity 4: Advisor for tourism and leisure activities

• Customer Support Agent with French, Italian and English Language for Air France and KLM Customers through the flying blue program.

• Providing support via Phone, Email to the customers who want to purchase plane tickets from Air France, KLM and partners.

• Helping our customers to obtain pre-sales service information (product descriptions, features, prices, loyalty program)

• Reservation, sale, exchange, reimbursement of plane tickets using the Amadeus, Oscar system.

• Expertise in the use of various tools ( Hachiko, Ask, Bumicom, Mediateck, etc)

• Customer Support Agent with French and English Language for Autodoc Products and Services (auto parts, cars )

• Providing support via Phone, Email, Chats to the customers who want to purchase vehicle parts from Autodoc and partners

• Helping our customers to obtain information before sales (product descriptions, availability, order management)

• Helping our customers to obtain after-sales information (opening a return parts for exchange, warranty, refunds)