Description

I am a highly motivated and detail-oriented freelance professional with experience in B2B communication, e-commerce operations, and content editing. I specialize in managing product listings, creating and refining business content, and supporting online sales growth.

With strong communication and editing skills, I ensure that all materials are accurate, clear, and aligned with brand standards. I am organized, proactive, and committed to delivering high-quality work on time, making me a reliable partner for businesses seeking support with their online presence and client communications

Industry field of expertise

Languages

Arabic
Native or bilingual
English
Fluent
Italian
Basic
French
Fluent
Russian
Basic

Workplace preferences

Remote only

Primarily works remotely

Radisson Blu Hotel (Agent)
Reservation
E-COMMERCE
January 2024 - Today (2 years and 5 months)
Alexandria, Egypt
• Handled 50+ guest reservations per day via phone, email, and online platforms with 98% booking accuracy.
• Processed cancellations, modifications, and special requests, resolving 90% of issues on the first call.
• Coordinated with front office, housekeeping, and sales teams to ensure 100% readiness of guest rooms upon arrival.
• Utilized Opera PMS to manage reservations, reducing booking errors by 20% through attention to detail.
• Achieved 20% increase in upselling by promoting room upgrades, dining packages, and special services.
• Contributed to a 30% increase in repeat bookings through personalized guest service and follow-up communication.
• Assisted sales team in meeting monthly revenue targets, adding 5% growth in room sales.
PMS Time management Réseaux sociaux Branding Commercial
EGY Trips
Reservation, Moderator, Marketing and Sales
PRIVATE EQUITY
May 2022 - April 2023 (11 months)
Alexandria, Egypt
• Planned and booked 100+ client trips weekly with 95% satisfaction.
• Customized itineraries, boosting repeat bookings by 30%.
• Negotiated rates with vendors, saving clients 15% on costs.
• Upsold premium services (upgraded hotels, tours, and excursions), adding 15% revenue growth.
• Resolved 90% of booking issues same-day and managed group trips of 100+ travelers.
• Achieved 110% of monthly sales targets consistently.
Service client Créatif Gestion de projet Branding Marketing B2B
Radisson Blu Hotel (Training)
Guest Service Agent (Telephone Operator)
AUTOMOBILE
July 2023 - December 2024 (1 year and 6 months)
Alexandria, Egypt
• Handled 100+ guest calls daily, resolving inquiries with 95% first-call resolution rate.
• Coordinated guest requests with housekeeping, maintenance, and F&B teams, ensuring on-time delivery 98% of the time.
• Provided personalized assistance and local information, contributing to a 15% increase in guest satisfaction scores.
• Logged and tracked service requests in the hotel system with 100% accuracy.
• Assisted in handling complaints and emergencies, resolving 90% within less than 15 minutes.
• Supported upselling of hotel services (spa, dining, transportation), driving 10% revenue growth from in house guests.
Communication digitale PLV Créatif Service client B2B