Name: Consultant technico-fonctionnel Salesforce
Price: 900 EUR
Availability: InStock

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

IZI confort
Salesforce Subject-Matter Expert
ENERGY AND UTILITIES
January 2022 - Today (4 years and 6 months)
Massy, France
Duties:
- Scrum Master leading a team of up to seven developers
• Work with business units to gather and define functional requirements
• Responsible for Salesforce overall architecture (Design Authority)
• Technical Lead for data integration

Achievements:
- Salesforce-based incentive compensation management solution deployed (800 users)
• Two-years strategic project with high stakes for the company
• Managed over 250 Jira tickets, totaling more than 200 person-days of work

- Establishing (in progress) an upsell customer journey in collaboration with the EDF Group
• Responsible for solution design, focusing on security and scalability

- 10 designed and implemented integrations between Salesforce and external applications
• Worked closely with business teams and partners to enhance CRM integrations
• Automated monthly distribution of over 30,000 contract renewal notices to clients
HomeServe
Salesforce Subject-Matter Expert
ENERGY AND UTILITIES
January 2022 - June 2025 (3 years and 6 months)
Lyon, France
Duties:
- Point of contact for business stakeholders to formalize requirements
- Salesforce solution design SME
- Responsible for auditing subsidiaries information systems and business processes

Achievements:
- Salesforce Sales and Service Cloud (Field Service) deployment for 20 agencies
• Actively collaborated with management, operations, data, and product teams to drive successful deployments
• Successfully deployed each new branch within 100 days

- Designed and deployed an improved inventory management process
• Functional and technical referent for integration within sales and supply processes
• Rolled out the solution to 9 agencies within 5 months
PwC Advisory
Salesforce Subject-Matter Expert
CONSULTING AND AUDITS
April 2019 - December 2021 (2 years and 9 months)
Neuilly-sur-Seine, France
Duties:
- Responsible for Salesforce Field Service Planning process implementation
- Salesforce solution design SME
- Responsible for data migration and integration processes

Achievements:
- Salesforce Sales and Service Cloud (Field Service) deployment for 60 agencies
• 4-month MVP phase (Agile methodology)
• 9-month roll-out, with 2 to 6 agencies deployed each two weeks
• Data migration and deployment architecture implemented with Talend ETL

- Field Service Planning process enhancements and external integration
• Business Requirement gathering and solution modeling
• Custom mobile app integration with Salesforce core features
• Specification of external (Sowee, EDI) and internal (Quote, Order, Billing) processes