About Raphaël
French
Native or bilingual
English
Native or bilingual
Spanish
Conversational
Experience
- Mandarin OrientalRoom service et Banquet Assistant ManagerHOSPITALITYJuly 2025 - Today (1 year)Paris, FranceLead IRD & Banqueting operations, managing 20+ team membersExecute high-end events (up to 150 guests) with cross-department coordinationOversee VIP guest experience, quality control, and service recoveryMonitor labor costs, inventory, and operational performance
- 1, Place Vendôme (Chopard Hotel)Restaurant ManagerHOSPITALITYFebruary 2025 - July 2025 (5 months)Paris, FranceDirected full restaurant operations (breakfast–dinner)Reorganized 600+ wine references; implemented Lightspeed inventory systemDesigned HACCP training program and improved service standards
- Montara Hospitality GroupDirecteur du Restaurant JAMPA*RESTAURANTS AND FOOD SERVICESeptember 2024 - Today (1 year and 9 months)Phuket, Thailand
- Led Michelin-starred restaurant operations
Developed wine & upselling strategy to increase revenueManaged supplier sourcing, budgets, and cost controlDelivered luxury private events (weddings, brand activations)
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Education
- advanced pastry diploma (CAP)Ecole Nationale Supérieure de Pâtisserie2023Advanced pastry diploma (CAP)
- Bachelor of Business & Bachelor of ArtsGLION Institute of Higher Education2023Bachelor of Business Administration in International Hospitality Business