Description

With 25+ years of international experience, including 10 years within the Richemont Group, I support organisations in accelerating digital growth and structuring scalable operations across complex, multi-market environments.

Acting as Program Manager, Interim Leader or Transformation Director, I bridge business strategy and IT delivery to turn ambition into measurable outcomes. I have led large-scale digital and omnichannel programs across 60+ markets, delivering tangible impact such as +260% online revenue growth and the deployment of global operating models.

I specialise in digital & omnichannel transformation, program governance, and end-to-end delivery, operating at executive level in demanding environments (Luxury, Retail, International Groups). My strength lies in aligning stakeholders, structuring execution, and securing sustainable results.

Areas of Expertise

Interim E-Commerce & Omnichannel Leadership: Direction of digital & retail operations during transition
Program & PMO Governance: Planning, risk, budget, KPIs, steering committees, portfolio prioritisation
Digital & Omnichannel Transformation: Process optimisation, digital adoption, change & stakeholder management
E-Commerce & Omnichannel Operations: OMS, order-to-cash, fulfilment, after-sales, customer journey design
Performance & Reporting: KPI frameworks, executive dashboards (Power BI, GA, Excel, Jira, Looker)
Cross-Functional Leadership: Coordination of brands, markets, IT, operations

Why work with me?

I operate comfortably in high-stakes, complex environments (Luxury, Retail, Global Organisations). I bring strong expertise in matrix organisations and enterprise technology ecosystems, with a pragmatic, results-oriented leadership style.

Based between Annecy and Geneva, I am mobile across EMEA for strategic and transformation programs.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Annecy (up to 50km), Lyon (up to 50km), Paris (up to 10km), Lille (up to 20km), Marseille (up to 20km)

Richemont International
Global E-Commerce & Omnichannel Operations Manager
LUXURY GOODS
January 2019 - September 2025 (6 years and 8 months)
Geneva, Switzerland
Led global e-commerce and omnichannel operations transformation for 10 Maisons and 7 regions, acting as Business Process Owner for digital retail operations and key partner to brand and market leadership teams.

Key contributions & achievements
Coordinated cross-Maison & regions business alignment.
Designed end-to-end digital and physical retail flows.
Rolled out the SAP Operating Model.
Led change management and training initiatives.
Defined BCP strategy to safeguard distribution through COVID-19.
Managed integration Delvaux, Roger Dubuis, A. Lange & Söhne into Richemont’s ecosystem.
Delivered business and gap analyses, supporting rollout omnichannel capabilities. (Fluent OMS)
Partnered with Technology and Maisons to co-develop scalable digital solutions.

→ Impact: E-Commerce Acceleration Lead
Driving a 3.6x increase (+260%) in online revenue
Orchestrated e-commerce acceleration and end-to-end omnichannel retail transformation at group level.
Digital Transformation Leadership Change Management & Transformation Target Operating Model Cross-functional Team Leadership Programme Management
Richemont International
Digital Account Manager (Montblanc & IWC)
LUXURY GOODS
August 2014 - December 2018 (4 years and 4 months)
Geneva, Switzerland
Acted as primary contact for Montblanc and IWC, leading their digital transformation programs and defining strategic roadmaps aligned with Group Digital priorities.

Key contributions & achievements
Led planning, development and operational management support for online shops worldwide.
Implemented Richemont digital templates and coordinated global E-Commerce rollouts.
Managed and coordinated collaborations with marketplaces (e.g. Amazon, Tmall) & Cross-Border E-Commerce
Oversaw digital governance, managing cross-functional teams (IT, UX, analytics, marketing, operations).
Supported major events such as Watches & Wonders.
Introduced omnichannel features (Click & Collect, Click-from-Store, Ship-from-Store.
Piloted adoption of retail digital applications across 100+ markets and 6 regions.

→ Impact: Accelerated digital convergence of Montblanc & IWC
Contributed to achieving c. 25% E-Commerce revenue CAGR
Increased +100% e-commerce conversion rate
Drove a 33% reduction in bounce rate
Delivered 4x change throughput at flat budget
E-commerce Digital Transformation Leadership Stakeholder Management Digital Strategy
Freelance
Consultant
CONSULTING AND AUDITS
January 2012 - August 2014 (2 years and 7 months)
Lille, France
Delivered omnichannel and eCommerce strategies for brands such as Monoprix, Vilebrequin, Kiabi, and Anios Laboratory.
• Defined digital blueprints integrating Salesforce, Oracle Commerce, PIM, and SAP solutions.
• Managed global implementation projects across 8 countries.
• Led business process optimization initiatives and change management programs.
Change Management & Transformation Omnichannel Gouvernance Business Process Improvement Conseil en stratégie digitale