About Pierre
Expert en Business Operations et GTM Engineering, j'accompagne les entreprises et scale-ups dans l'optimisation de leurs processus commerciaux et la structuration de leur infrastructure technique.
Mon objectif : transformer des flux manuels complexes en architectures automatisées, scalables et fluides pour maximiser l'efficacité de vos équipes Revenue (Sales, Ops, Marketing).
Bénéficiant d'une double expertise stratégique et ultra-technique, j'interviens sur la conception de solutions de croissance sur-mesure.
Mes domaines d'intervention :
- Administration Salesforce : Conception, débogage et optimisation avancée de Salesforce Flows complexes à grande échelle ; modélisation de données et alignement avec vos équipes Data Engineering.
- Automation & Écosystème GTM : Orchestration de workflows et d'outbound complexes via les outils de croissance modernes (n8n, Clay, Lusha, Sales Engagement, Aircall).
- Productisation & IA : Suppression des tâches à faible valeur ajoutée via l'intégration d'IA dans vos outils (ex: scraping et synthèses automatisées par LLM pour la préparation de rendez-vous commerciaux).
- Stratégie Globale & Conduite du Changement : Audit opérationnel, gestion de projets complexes multi-marchés (adaptation aux maturités locales), migrations d’outils (e.g. changement d'outils de cadencing) et création de documentation (Notion) pour garantir une adoption maximale.
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris 11e Arrondissement (up to 20km)
Experience
- MaltGTM Systems Engineer | Tools Operations ManagerFebruary 2024 - Today (2 years and 5 months)Paris, France
- Strategic Alignment: Partner with the Sales Operations teams and commercial leadership to translate business requirements into scalable GTM infrastructure.
- Salesforce Administration: Own global Salesforce customization and roadmap execution; expert in designing, debugging, and optimizing complex, large-scale Salesforce Flows.
- API & Stack Orchestration: Manage and audit the integration of Malt’s GTM tech stack (Clay, n8n, Lusha, Sales Engagement, Sales Navigator, Aircall, Slack).
- Automation & AI: Build n8n no-code flows and generative AI features to automate manual tasks and scale outbound sales motions.
- MaltGlobal Business Operations ManagerJuly 2022 - February 2024 (1 year and 7 months)Paris, France
- Strategic Business Partnering: Acted as global operational partner to the Freelancer Department and Local Operations Manager to drive process efficiency and adapt them to local market maturities.
- CRM Go-To-Market: Spearheaded the functional design and deployment of Salesforce for a newly created business team (freelancer success), building processes and reporting.
- Change Management: Authored extensive training sessions and documentation in Notion to ensure high CRM adoption (and other processes) across combined international teams.
- LivestormCustomer Operations ManagerJanuary 2021 - July 2021 (6 months)Paris, France
- Operational Partnership: Acted as the dedicated Operations business partner for the Customer Support department, optimizing internal workflows and scaling team efficiency.
- Automated Performance Analytics: Engineered a custom, fully automated weekly reporting system that programmatically aggregated and delivered core support metrics directly to the team.
- KPI & Data Visibility: Provided operational visibility to leadership by tracking, analyzing, and dashboarding critical success metrics, including CSAT, SLA compliance, first-response time, and ticket volume trends.
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Education
- FullStack Developper, Web DevelopmentLe Wagon2018FullStack Developper, Web Development
- Classe Préparatoire aux Grandes Ecoles de CommerceLycée Marcelin Berthelot2013Classe Préparatoire aux Grandes Ecoles de Commerce