Philippe Kanaan

> Management of a team of 8 people (with Smart Building Managers, Customer Success and Customer Support > Coordination and deployment of the solution (hardware + SaaS) to 250 additional buildings (from 50 to 300 buildings) > Development of the Operations Playbook and onboarding materials to standardize operations for scalability > Implementation and oversight of a Customer Support tool (Intercom) for partners with over 1,000 users > Optimizing operations through restructuring scopes and outsourcing (halving deployment time) > Implementation and monitoring of performance KPIs to enhance operational excellence and customer satisfaction > Responsible for enhancing inter-departmental communication to optimize collaboration among teams > Expansion of the external service providers' network to connect the region and facilitate accelerated development > Collaborating with the HR department to define company values and establish a Career Path

> Development of the Ops Playbook for Franchisees and coordination with the legal department to enhance contracts > Development and standardization of Ops & Sales processes across markets (onboarding, training, launching, monitoring) > Implementation of a LMS (digital training, task management and community tool) designed for all franchisees (Yoobic) > Building an internal audit team responsible for outsourcing quality and hygiene audits > Standardizing innovation and operations deployment processes to ensure effective project management > Implementation of the Franchisee Approval Process with the Sales team to onboard top licensees (churn < 2%)

> UK and SP markets openings, launch of 14 Corporate Kitchens and accountability of 200 Kitchen staff > Launch, coordination, and supervision of the digital franchisees across Europe (> 300 digital restaurants FR, UK, SP, BE) > Management and hiring of 20 operational staff across 4 markets (Head of, Franchisee Managers, Trainers, Customer Care) > Ensuring day-to-day operations and customer satisfaction for all restaurants network with a customer satisfaction > 90% > Implementing and monitoring performance KPIs for the Head of Operations and Operations Managers across all markets > Collaborating with the Head of Supply Europe to ensure logistics and quality across all countries (Out of Stock < 2%) > Deployment of 9 digital brands with powerful influencers (including Pepe Chicken from FastGoodCuisine) > Ops referent for the continual improvement of SaaS applications (stock, KDS, stats) via the feedback culture