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Pathy MendyPM

Pathy Mendy

Sales Ops & Customer Operations Consultant

€600/day
Paris, FR
8-15 years

Average response time: 1 hour

About Pathy

Je suis consultante Operations & Sales Operations, spécialisée dans la structuration, le pilotage et l’optimisation des opérations commerciales et ADV.

J’accompagne des entreprises (PME, ETI, grands comptes) sur des missions à fort enjeu : fiabilisation des process, coordination des équipes, pilotage de la performance et amélioration de l’expérience client.

Issue d’environnements industriels et internationaux exigeants, j’interviens comme bras droit opérationnel : mise en place d’outils de pilotage, structuration Sales Ops / ADV, reporting business, amélioration continue et gestion des priorités.

✔️ Structurée
✔️ Orientée résultats
✔️ À l’aise avec des interlocuteurs métiers, sales et direction

Domaines d’intervention :
• Sales & Customer Operations (ADV, support, satisfaction client)
• Optimisation des process & organisation (création de SOP, tableaux de bord, CRM)
• Coordination & pilotage (suivi de projets, communication inter-équipes, reporting KPI)
• Online Business Management (délégation, automatisation, pilotage global de business en ligne)

Mon approche : rigueur, pédagogie et solutions concrètes qui font gagner du temps dès la première semaine.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Nmb minebea
    Customer Support Coordinator
    January 2022 - Today (4 years and 5 months)
    • Manage a portfolio of strategic industrial clients in France, ensuring continuity of supply and maintaining high service levels

    • Act as primary contact for key accounts, maintaining regular communication on portfolio status, delivery lead-times, and production schedules

    • Analyze client forecasts and requirements, securing firm orders in advance to align production capacity with customer demand

    • Coordinate and plan production with Asian manufacturing plants, aligning forecasts and production schedules with customer demand

    • Pilot procurement and supply chain operations for key accounts, anticipating risks and mitigating shortages

    • Oversee import operations from Asia and optimize delivery flows to French clients, balancing cost efficiency with customer satisfaction

    • Monitor and manage stock levels to guarantee product availability while minimizing excess inventory

    • Produce detailed revenue reports (per client and per product reference) to support strategic decision-making and annual budget planning at the management level
    Administration des ventes Sales Operations customer service Création de procédures Reporting
  • Parrot
    Sales Administration & Customer Service Coordinator
    AVIATION AND AEROSPACE
    June 2021 - October 2021 (4 months)
    • Processed and managed customer orders directly in
    SAP, ensuring accuracy and compliance with client requirements
    • Coordinated product availability with procurement and production teams to meet delivery commitments
    • Organized and monitored shipments with logistics partners, securing on-time deliveries
    • Handled customer and internal stakeholders' requests (sales, accounting, operations) with efficiency and accuracy
    • Managed claims and disputes, ensuring quick resolution and customer satisfaction
    • Validated transportation invoices and ensured compliance with contractual terms

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Education

  • Master 1 - Entrepreneuriat et management de projet Parcours Management de projet et d'affaires
    CNAM
    2023
  • Bachelor of Business Administration - Administration des affaires - Gestion d'entreprise
    Groupe ISEE
    2014

Skill set (11)

Categories

  • Other