About Pathy
Je suis consultante Operations & Sales Operations, spécialisée dans la structuration, le pilotage et l’optimisation des opérations commerciales et ADV.
J’accompagne des entreprises (PME, ETI, grands comptes) sur des missions à fort enjeu : fiabilisation des process, coordination des équipes, pilotage de la performance et amélioration de l’expérience client.
Issue d’environnements industriels et internationaux exigeants, j’interviens comme bras droit opérationnel : mise en place d’outils de pilotage, structuration Sales Ops / ADV, reporting business, amélioration continue et gestion des priorités.
✔️ Structurée
✔️ Orientée résultats
✔️ À l’aise avec des interlocuteurs métiers, sales et direction
Domaines d’intervention :
• Sales & Customer Operations (ADV, support, satisfaction client)
• Optimisation des process & organisation (création de SOP, tableaux de bord, CRM)
• Coordination & pilotage (suivi de projets, communication inter-équipes, reporting KPI)
• Online Business Management (délégation, automatisation, pilotage global de business en ligne)
Mon approche : rigueur, pédagogie et solutions concrètes qui font gagner du temps dès la première semaine.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Nmb minebeaCustomer Support CoordinatorJanuary 2022 - Today (4 years and 5 months)• Manage a portfolio of strategic industrial clients in France, ensuring continuity of supply and maintaining high service levels• Act as primary contact for key accounts, maintaining regular communication on portfolio status, delivery lead-times, and production schedules• Analyze client forecasts and requirements, securing firm orders in advance to align production capacity with customer demand• Coordinate and plan production with Asian manufacturing plants, aligning forecasts and production schedules with customer demand• Pilot procurement and supply chain operations for key accounts, anticipating risks and mitigating shortages• Oversee import operations from Asia and optimize delivery flows to French clients, balancing cost efficiency with customer satisfaction• Monitor and manage stock levels to guarantee product availability while minimizing excess inventory• Produce detailed revenue reports (per client and per product reference) to support strategic decision-making and annual budget planning at the management level
- ParrotSales Administration & Customer Service CoordinatorAVIATION AND AEROSPACEJune 2021 - October 2021 (4 months)• Processed and managed customer orders directly inSAP, ensuring accuracy and compliance with client requirements• Coordinated product availability with procurement and production teams to meet delivery commitments• Organized and monitored shipments with logistics partners, securing on-time deliveries• Handled customer and internal stakeholders' requests (sales, accounting, operations) with efficiency and accuracy• Managed claims and disputes, ensuring quick resolution and customer satisfaction• Validated transportation invoices and ensured compliance with contractual terms
Recommendations
Be the first to recommend Pathy
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Master 1 - Entrepreneuriat et management de projet Parcours Management de projet et d'affairesCNAM2023
- Bachelor of Business Administration - Administration des affaires - Gestion d'entrepriseGroupe ISEE2014
Skill set (11)
Categories
- Other