About Oumaima
Product Owner / Application Owner Atlassian & SRE, avec plus de 10 ans d’expérience en IT et plus de 6 ans de spécialisation sur les écosystèmes Atlassian (Jira, JSM, Confluence) en environnements Data Center et Cloud.
J’accompagne les organisations dans la gouvernance, l’optimisation et l’évolution de leurs plateformes Atlassian, en intervenant sur des contextes à forte volumétrie, à forts enjeux métiers et techniques.
Reconnue pour ma capacité à piloter des migrations complexes (Server / Data Center vers Cloud), à améliorer la performance, la fiabilité et l’adoption utilisateur, et à structurer des usages durables alignés avec les objectifs business.
Mon expertise s’appuie sur une solide culture SRE & DevOps (Linux, CI/CD, Terraform, Jenkins, monitoring), une maîtrise du run et de l’incidentologie (L2/L3), ainsi que de fortes compétences en coordination transverse, communication et conduite du changement.
Analytique, adaptable et engagée, j’interviens aussi bien sur des missions de Build que de Run, avec une approche orientée valeur, qualité de service et amélioration continue.
French
Native or bilingual
English
Fluent
Can work on-site
Cergy-Pontoise (up to 40km), Nanterre (up to 30km), Puteaux (up to 20km), Neuilly-sur-Seine (up to 20km)
Experience
- banque sociétégénéralSRE - EXPERT JIRA & CONFLUENCEBANKING AND INSURANCEMay 2023 - Today (3 years)• Full administration of the Jira Data Center instance in high availability (upgrades, reindexing, JVM tuning, maintenance)• Infrastructure management: Linux RedHat/CentOS, PostgreSQL, HAProxy, NFS, SLB• Plugin upgrades (Jira/Confluence), VM patching, access and license management• Development of CI/CD pipelines with Jenkins and Terraform scripts to automate Jira deployments• Technical lead in the migration from Jira Server to Data Center, including planning and execution• Level 2/3 support, incident resolution and coordination with SRE and application teams• Confluence environment management: upgrades, patching, database handling, access control and security• Contribution to SRE roadmaps and active participation in Agile PI Planning
- Canal PlusExpert Jira and confluencePRESS AND MEDIAFebruary 2022 - May 2023 (1 year and 3 months)• Managed a large-scale Confluence instance (~10,000 users) and over 2,000 spaces• Administered and customized Jira projects (workflows, permission schemes, custom fields, screens)• Led and supported migrations to Atlassian Cloud: analysis, planning, implementation with zero downtime• Performed plugin upgrades, Jira/Confluence version upgrades, and applied Groovy scripts via ScriptRunner• Provided L2/L3 support, resolved production incidents, and implemented corrective automation scripts• Produced technical documentation and dashboards in ServiceNow to monitor system health and performance• Assisted Agile teams (Scrum/Kanban) with project configuration and Jira dashboards• Managed Linux servers, user access (Okta/Active Directory), and license optimization for both Jira and Confluence
- hdceIT Manager & Jira AdministratorJuly 2020 - February 2022 (1 year and 7 months)Montréal, Canada• Led the planning and coordination of IT projects, including drafting specifications and project roadmaps• Managed and supervised technical teams, monitored project progress, and delivered regular reports to stakeholders• Oversaw the deployment, configuration, and maintenance of internally developed IT products before client delivery• Conducted functional and technical testing, identified bugs, and ensured delivery quality• Acted as the main Jira/Confluence administrator: user support (L2/L3), version upgrades, plugin installations• Customized Jira projects (workflows, post-functions) and developed Groovy scripts via ScriptRunner• Supported change management and collaborated with users to adapt Jira/Confluence to their operational needs• Designed migration plans for Jira and Confluence with no service disruption• Managed Confluence spaces and implemented validated Jira improvements• Coordinated and followed up on freelance contracts via Upwork and Fiverr
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Education
- Master qualité logicielUniversité Ibn Tofail2020
Certifications
- ATlassian Cloud ACP 620Atlassian