Ouleymatou Gaye

Managed client reception and remote coordination (appointments, video meetings, events) Organized agendas, schedules, and logistics for meetings and workshops Main point of contact for clients, ensuring clear communication in French and English Coordinated internal teams and external providers Delivered client reporting and follow-up, ensuring deadlines and quality standards Worked autonomously across rotating schedules, managing site operations independently

Supported and coordinated multiple online marketing campaigns, contributing to a 35% increase in brand awareness and 20% sales growth Led cross-functional coordination with a team of 5 (marketing, communication, product placement) Developed client personas and insights, improving customer retention by 25% Managed workflows using Notion and CRM processes via HubSpot Tracked budgets, KPIs, milestones, and deliverables across projects Produced structured documentation, reports, and client updates

Managed reservations, client records, and availability tracking Handled billing, payments, and daily operational closures Operated phone and email communications with internal and external stakeholders Coordinated with operational teams to ensure smooth service delivery Managed unexpected issues with efficiency and professionalism