About Omar
Professionnel polyvalent avec plus de 6 années d'expérience dans l'IT et les processus métiers, ayant occupé les postes de Customer Success Manager, Consultant en Implémentation et Analyste des Processus Métier. Expert en gestion des implémentations de logiciels, optimisation des processus métier et satisfaction client. Capable de traduire les besoins clients en fonctionnalités produit. Cherche missions freelance pour mettre à profit mon expertise en gestion de produits, implémentation de SIRH et optimisation des processus.
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Decathlon UKConsultant Imolementation CRMRETAIL (LARGE RETAILERS)October 2024 - Today (1 year and 8 months)Implementation of a Sprinklr CRMConfigurationWorkflow configurationChange managemntAgile methodologyTraining
- DoceboCustomer Success ManagerJanuary 2023 - Today (3 years and 5 months)Paris, France
- HootsuiteProduct Implementation | EMEA Professional ServicesFebruary 2022 - January 2023 (11 months)Paris, France
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Education
- M2 International Project Management, Project ManagementIGR-IAE Rennes2020M2 International Project Management, Project Management
- Bachelor in Business Administration, Finance, Human Ressource DevelopmentAl Akhawayn University2015Bachelor in Business Administration, Finance, Human Ressource Development
Skill set (21)
Categories
- Other