Omar J.

As a ServiceNow Technical Architect I drive end-to-end platform architecture with a strong focus on technical governance and strategic alignment.

I define and enforce architecture standards, ensuring consistency, scalability, and compliance across implementations. I translate business transformation goals into measurable outcomes by aligning ServiceNow capabilities with enterprise objectives.

I lead the definition of instance strategy (single vs multi-instance, environment management, upgrade approach) and data strategy (CMDB governance, data model design, data quality, and lifecycle management).

I design and implement scoped applications, ensuring modularity, reusability, and maintainability, while driving integration architecture using APIs, Integration Hub, and external systems.

My role also includes establishing scalability and performance frameworks, defining security architecture (roles, ACLs, data protection, compliance), and implementing DevOps practices (CI/CD, automated testing, version control). I provide technical leadership, enforce best practices, and mentor teams to ensure high-quality and sustainable delivery.

As a Senior Consultant and Tech Lead at Devoteam, I acted as a technical leader across multiple ServiceNow implementations. I was responsible for delivering end-to-end solutions, from design to development and deployment. I conducted code reviews, enforced development best practices, and ensured alignment with ServiceNow standards and architecture guidelines.

I mentored and coached development teams, supporting their technical growth and ensuring high-quality delivery. I actively participated in hands-on development, complex integrations, and troubleshooting, while guiding teams on scalable design and maintainable code. I also ensured proper documentation.