Description

Je travaille actuellement en tant que spécialiste de l'implémentation Web. Je suis efficace, analytique et attentif aux détails, possédant à la fois d'excellentes compétences en matière de reporting et de coaching.

Expérience avec les technologies de développement Web front-end - HTML, CSS ,

JavaScript, PHP, dépannage technique dans le cadre du web développement.

Expérience avec les différentes plateformes d'annonces (google Ads, dv360, Bing, etc ....)

Languages

French
Native or bilingual
English
Fluent
Polish
Basic
German
Basic

Workplace preferences

Remote only

Primarily works remotely

Cognizant @ Google
Data Analyst - Workflow @ Google Adwords
E-COMMERCE
May 2017 - December 2019 (2 years and 8 months)
Cracovie, Poland
✔ Analyzing trends in content/growth data, creating reports and dashboards
✔ Control of timely and qualitative compliance of operational SLA’s & KPI’s
✔ Providing advice and guidance for collegues regarding procedures and troubleshooting.
✔ People management (rota organization, schedule change/planning)
✔ Monitoring agent performance combined with motivation and encouragement
✔ Managing stack of queries/issues (email)
✔ Responsible generally as part of workflow team for work process on daily basis
✔ Provide high quality educative, informative and technical assistance to customers
✔ Support end users of Adwords online advertising, applications or hardware through email/chat channels/Video conference
✔ Work on customer's issues from the beginning to confirmation of successful resolution
✔ Answer,resolve and educate in billing/payment queries
✔ Make sure that customers satisfied Google AdWords and other Google products experience
Google AdWords SQL Google Analytics SEO Reporting Database administration
Cognizant @ Google
Web Implementation Specialist / Programmer Analyst
E-COMMERCE
January 2020 - Today (6 years and 5 months)
Cracovie, Poland
For Google Project @ Google office. Shopping&Tags Team
✔ Communicate with business customers, internal sales teams and service teams via phone, email, chat and video conferencing as needed.
✔ Collaborate with the customers on the implementation of web based products and analytics tracking tags.
✔ Verify and troubleshoot existing implementations together with the customers.
✔ Provide guidance, support, and train customers on how to optimize the speed of their mobile website.
✔ Employ strong, clear communication skills with your customers and colleagues, displaying your enthusiasm and a desire to succeed.
✔ Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
✔ Continuously work on developing and improving your technical and soft skills.
✔ Professional experience with front-end web development technologies - HTML, CSS and JavaScript.
✔ Back-end development skills PHP/SQL.
✔ Technical troubleshooting skills in the context of web development.
✔ Experience with various content- and ecommerce-oriented CMS platforms (e.g. Wordpress, Magento, Drupal, Joomla, Shopify).
✔ Experience in customizing at least one web server application like Apache, Nginx, Microsoft IIS
✔ Experience in working with SaaS based applications and services.
✔ Strong communication, customer support and relationship management skills
✔ Confidently engaging in learning activities centered around working with software applications aimed at enhancing the customer service workflow
✔ Adapt and adjust: being able to process confidently implementations that do not necessarily follow a standard template or process.
✔ Being able to adjust the technical level of discussion based on the customer’s level of understanding.
✔ Adjusting himself to new process and changes in the workflow
✔ Team player: proactively collaborating together with other members of the team in day-to-day activities and long term process & workflow optimization.
JavaScript HTML5 CSS3 PHP SQL Google Analytics Google Tag Manager Google AdWords Wordpress Magento Shopify

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Bachelor Web développeur
L'ecole Multimedia
2019
Photoshop cc for webdesign HTML5-CSS3 Wordpress Javascript php JQuery SQL Laravel Symphony Doctrine Swift E-Mobile Scrum, Agile
bts communication visuelle
Autograf
2010
Graphisme / Edition / Publicité

First Time Lead
Cognizant
2017
Google AdWords Search Advertising certification
Google
2020

Olivier's certifications are only visible to Malt Community members

Olivier B.

Marketing Analytics & Implementation specialist

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