About Olivia Tiffani
Malagasy
Native or bilingual
English
Conversational
French
Native or bilingual
Experience
- Outsourcia MadagascarCall Center SupervisorJune 2021 - Today (5 years)Antananarivo, Madagascar- Ensure the achievement of the qualitative and quantitative objectives set by the client.- To set up the organization of the team (planning,...)- Motivate the team and ensure their follow-up (attendance, increase in competence, ...)- Participate in the various tasks of the collaborators if necessary (increase in flow, intervention...)- Prepare and present weekly/monthly reports on results and performance.- Follow the indicators (KPI's)- Maintain good customer relations and highlight the company's reputation.
- Outsourcia MadagascarBilingual Technical supportNovember 2019 - May 2021 (1 year and 6 months)Antananarivo, Madagascar- Speaking to customers to quickly get to the root of their problem via email, chat or by phone.- Providing support and solutions according to their problems.- Managing multiple cases at one time.
- CHRONOASSURCall Center AgentApril 2019 - November 2019 (7 months)Antananarivo, MadagascarSales prospecting
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Education
- Delf B2Alliance française d'Antananarivo2021Delf B2
- School CertificateEnglish Teaching Program2020Advanced 2 Certificate