Nour El Islem M.

Service Delivery Manager inside The Information Systems Department of the Public Assistance - Hospitals of Paris in charge for the overall management of the information systems used by healthcare professionals (+900 Applications).

• Coordinating, managing and monitoring the Cellule Incidents with the Operation Team

• Lead and following the Crisis Management, Major Incident, Communication and Post-mortem review

• Gestion and creation of The organizational performance indicators (KPIs)

• Reinforcing the management of incidents and implementing problem management according to ITIL best practices

• Technologies used : Service Management Automation X (SMAX), Graylog, Centreon Cloud Supervision, JIRA, Intern application of Management ...

• Creation and development of a project based on the Solana Blockchain

• Creation and implementation of a Cryptocurrency on the official Solana Blockchain

• Work internally with marketing, content, production and product teams to generate content & feedback

• Crafting engaging narratives and go-to-market media content strategies for a range of audiences across different channels (Discord, Twitter, Instagram, etc.)

Service Delivery and Support Management inside the Alliance Connected Vehicles Organization in charge of System Run and Service Desk Operation for next generation of connected vehicles for all the alliance brands.

• ITIL functions of Service Management, Change Management, Problem and Incident Management, Release Management processes using Service Snow

• Attend CAB meetings and follow/control change management

• Lead the Crisis Management Office and Post-mortem review

• Technologies used : Pivotal Cloud Foundry (PCF): PCF Tiles, RabbitMQ, Azure Cloud with vNEXT, Azure DevOps Services