About Nicole
Nicole Barahinyura | Growth & Customer Systems Architect
Customer Success & Account Management foundations. Growth Marketing Strategy. AI Automation & No-Code Product Builder Execution.
I design Growth & Customer Systems that connect Marketing, Sales and Customer Success. FR / EN · France, remote and international.
- 7+ years in Customer Success and Account Management.
- SaaS, FinTech and B2B experience across France and Canada.
- RS6808-certified in Growth Marketing × AI.
- Currently completing a 400-hour programme in AI Automation and No-Code Product Building at La Capsule.
What I bring
- Customer and revenue context: 7+ years managing adoption, risk, renewals, expansion and complex stakeholder relationships.
- Growth strategy (growth marketing): Segmentation, lifecycle design, acquisition logic, content systems and CRM measurement.
- Systems and automation: Workflow mapping, Airtable structures, AI-assisted operations and No-Code prototypes.
Find out more about me through my updated portfolio:
PS : Le français est ma première langue :)
French
Native or bilingual
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Flowie - FinTech SaaSSenior Customer Success ManagerSeptember 2024 - March 2025 (6 months)Paris, France• • First CSM hired in an early-stage FinTech SaaS environment; built onboarding, renewal governance, QBR/EBR cadences and risk scoring to improve renewal readiness and customer risk visibility.• • Helped retain 3 at-risk accounts representing EUR 900K ARR exposure by structuring recovery plans, aligning Sales/Product/Finance and reinforcing business-value follow-through.
- AzelisSenior Account ManagerMarch 2024 - August 2024 (5 months)Paris, France• • Managed bilingual B2B client relationships where service friction could affect continuity; used proactive follow-up and internal coordination to reduce escalation pressure.
- The Frankie ShopSenior Client Experience ManagerSeptember 2023 - February 2024 (5 months)Paris, France• • Supported premium clients in a high-service environment, coordinating order follow-up and internal teams to protect customer experience and brand standards.
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Education
- AI & Automation, NoCode Product BuilderLa Capsule2026AI & Automation, NoCode Product Builder
- - Google Ads fundamentalsGoogle Skillshop- Google Ads fundamentals
Certifications
- AI Growth Marketing - Designing and Implementing a Digital Activation StrategyJoin Lion2026