About Nelson
French
Native or bilingual
English
Fluent
Dutch
Basic
Can work on-site
Le Touquet-Paris-Plage (up to 50km)
Experience
- AMAEDirecteur Technique (Consultant)September 2025 - February 2026 (5 months)Pilotage technique d'une application : cadrage/roadmap, coordination dev & prestataires, arbitrages et delivery.
- PPG IndustriesSupport IT Coordinator (Service Delivery / IT Ops)January 2016 - January 2025 (9 years)Pilotage support N1/N2 & coordination N3 via Alemba (ITSM) (incidents/demandes). Suivi SLA/KPI, backlog, knowledge base, standardisation des process Environnements : MS365 (Teams/SharePoint/ Exchange), AD/GPO,Windows Server, VMware.Déploiements/migrations + accompagnement utilisateurs. Reporting (Power BI – usage) & coordination avec équipes réseau/sécurité (VPN/Firewall).
- Camaieu InternationalTechnicien informatique N1/N2RETAIL (SMALL BUSINESS)January 2014 - January 2016 (2 years)Roubaix, FranceSupport de l'équipe HelpdeskElimination du BackLogPlanification des déploiementsCréation et correction de Knowledge Article
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Education
- Certificat Data Science and AI for BusinessSkema Business School2025Certificat Data Science and AI for Business
- Administrateur RéseauxIFAPME Charleroi2009Administrateur Réseaux