About Nadège
Après avoir étudié les méthodes d'analyse de discours pendant 5 ans, j'ai pu m'exercer en tant que chargée d'étude pour le pôle recherche et développement de EDF en proposant un rapport sur l'évolution du consentement à payer.
Aussi, j'ai pu pratiquer des analyses qualitatives dans un cabinet d'étude marketing (de la création des questionnnaires, à la conduire d'entretien et la prise de note jusqu'à la synthèse et proposition de recommandation)
Enfin, je peux faire ces enquêtes par téléphone, en face à face ou en messagerie.
J'ai également une expérience d'analyse de comportement d'utilisateurs de plateforme numérique
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- IconosquareCustomer Support SpecialistMay 2019 - December 2021 (2 years and 7 months)Limoges, FranceAs a Iconosquare Customer Support Specialist I had to :- provide industry-leading customer support via e-mail, chat, and social media channel,- improve the customer experience by taking a proactive approach to solve customer issues, take ownership of issues and follow problems through to resolution,- assist in developing customer support procedures, policies, and standards,- keep accurate records and document customer service actions and discussions,- help analyze technical bugs, product requests, and customer pain points.
- AirbnbCustomer Support AgentJuly 2017 - December 2018 (1 year and 5 months)Porto, PortugalMy daily mission was to accompany Airbnb users by chat, email and telephone. In the non Trip department, as a specialist :*For host experience, I educated them to manage their listing and reservation requirements*For guest experience, I was helping with reservation processes and all security requirements In the Trip department, I handled reservation inquiries and processed mediation between host and guest. Accomplishment :- Training and accompanying new agents at the beginning of their integration ( 2 months)- Creation of a field guide to let users understand how to use the platform Airbnb
- EPSYJunior Marketing ResearcherOctober 2016 - April 2017 (6 months)92130 Issy-les-Moulineaux, FranceEPSY offers ad-hoc studies for brands and corporate companies: My mission for qualitative researches :- Preparation of recruitment survey (via panels & files)- Creation of interview and animation guides- Organisation to receive consumer groups or to meet interviewers- For the studies: conduct of face-to-face & telephone interviews, note-taking for consumer groups, analysis and synthesis of all data to prepare the reports. For quantitative researches :- Monitoring of panel and quotas- Data analysis- Drawing graphs and mapping for reports Other missions: preparation of budgets & planning for the Marketing studies
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Education
- Master 2, Digital: Issues and TechnologiesUniversité Vincennes-Saint-Denis (Paris VIII)2016Master 2, Digital: Issues and Technologies
- Master 2 pro Semiotics & Strategies, Qualitative methodsUniversité de Limoges2015Master 2 pro Semiotics & Strategies, Qualitative methods