About Nabil
Diplômé de l'Ecole Centrale Paris en master de Data Sciences et de l'Essec en master de Data Analyse, je vous aide à résoudre vos problèmes business en exploitant au mieux vos données.
Fort de 4+ années d'expérience en Data/Tech, j'ai récemment dirigé l'équipe d'Automatisation chez Uber, menant à des économies de $25 M par an et une amélioration de la satisfaction cliente de 30%.
Mes expériences professionnelles m'ont permis de développer des compétences transverses aussi bien en Développement (Python et Javascript), analyse de données (maîtrisant de nombreux outils de visualisation dont Tableau) qu'en compréhension approfondie des problématiques business.
Je privilégie une approche "data-driven" pour toujours pouvoir justifier l'impact des solutions que je propose.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- UberAutomation Tech LeadTRANSPORTATIONAugust 2020 - Today (5 years and 10 months)Paris, France• Co-launched an automation program from scratch with a team of 3 to auto-resolve support tickets, leading to $25M cost saving and 30% customer satisfaction improvement in a year• Rolled out multiple experimentations on customer support automated workflows through A/B tests leading to 2% refund savings and 20% customer satisfaction improvement.• Product Manager for in-app automations in EMEA – main impact was reaching 35% customer satisfaction improvement by revamping key flows• Led data analysis drawing a better picture of the customer support and showcasing areas of improvement on customer satisfaction
- UberAnalytics & Insights AnalystTRANSPORTATIONJanuary 2019 - August 2020 (1 year and 7 months)Paris, France• Launched a program leading to 10% increase on riders' engagement including exploration analysis, the development of a tech tool to generate proactive calls and results analysis through A/B tests• Developed a tool in Tableau for reporting and exploration gathering 10k visits/week• Launched a new trips and contacts forecasting model improving forecast accuracy from 90% to 97%
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Education
- Grand Ecole - Master of Science en Data ScienceEcole Centrale Paris2018Machine Learning, Deep Learning, NLP, Optimization, Time series
- ESSECMaster of science in Data Science and Business Analytics2018Foundation of strategic business analytics, Big Data analytics