Myriam Bourgeot

Twice a year at Stripe's HQ, advised Stripe product teams on upcoming roadmap. Around 20 board members, 2 days on site and remote follow-up

I redesigned the strategy and launched impactful initiatives:

• Repositionned partnerships and renegotiated key contracts with significant quality and cost impact

• Revamped fraud prevention from a manual to a data driven approach. Selected and launched a new scoring tool targeting both payment and refund abuse. Target was to lower friction on legitimate customers, cut refund abuse by 60% and automate operations

• Launched new payment mean, on track to deliver €5m annual extra EBITDA

• Launched the Order scope, focusing on after-sale / refund experience first. Tactical approach to rely on synergy with refund abuse project (risk scoring for faster refunds to legitimate customers)

I scaled up the domain to fuel hypergrowth while developing a frugal organization with outstanding team members and role models partnerships. In 2020, through Covid lockdowns, our sales doubled, which we further built upon.

• Fully integrated payment in company strategy (reporting to deputy CEO)

• Led best in class partner management, impactful contract negotiations and significant cost reduction

• Ensured compliance with agility (SCA, PSD2 marketplace requirements, card schemes requirements, Brexit)

• Scaled up the team with frugality, a great succession plan and role model partnership with Product & Tech

• Drove incremental revenue from sales (increased performance, new payment options, improved UX, improved incident management) and new revenue lines (trade marketing, working capital pilot for sellers)

• Pivoted Fraud from manual /process driven to a data driven team with fraud rates consistently lower than market standard with minimum friction on legitimate users (zero manual review)

• Revamped payout service to sellers. Target: improving seller experience, ensuring long term compliance, increasing security, reducing seller credit risk, automating financial reconciliation

• Managed operations, customer focused, data driven, with increased simplicity and automation