Description

A Successful 18 years career of Complex Solutions Implementation and Operation in the Managed

Services and telecommunication area

• Experienced manager in Designing, implementing and Operating large and complex IT & Network pan

European Solutions

• Substantial experience working with people from diverse cultures (India & EU) and being able to adapt

the behaviour to fit in unfamiliar cultural environments.

• Project management and service management experience

• Implement recognized Best Practice Methodology: Managing Risk Governance, Quality Assurance, Issue

resolution, reporting Timelines and Budget

• Implementing and Operating solutions in 23 EU Datacentres & India (Bangalore & Gurgaon).

• Strong leadership skills, ability to manage and motivate people to achieve significant results.

• Build and Run Global Transformation

• Broad set of skills for managing, motivating and delivering results

• Broad Set of Technical Skills (Datacentres, Network, Security, Linux, Windows, Oracle DB, MSSQL,

MySQL, Virtualization, Backup & storage, Public Cloud, etc...)

Languages

French
Native or bilingual
English
Fluent
Arabic
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

EssilorLuxottica
Service Delivery Manager
MEDICAL
September 2019 - Today (6 years and 9 months)
Paris, France
Management of the IT infrastructure ( 1200 VMs, 20 Sites, 50 FWs, …)
• - Meet the operational requirements for ICT facilities management for internal customers.
• - Management of continual service improvement for all production ITIL process
• - Operational Management of the IT infrastructure (Steering committee, Operational committee, CAB, Incident management, change management)
Excellence opérationnelle System Integration System Integration
Sopra Steria Group
Global Service Delivery Manager
January 2019 - August 2019 (7 months)
I'm responsible on outsourcing contract with 15M€ value at Société Générale bank. My main roles is:
• - Support the client on its digital and cultural transformation
• - Meet the operational requirements for ICT facilities management, with a team of 60 employees
• - Ensure that the service provided meet the customer expectation.
Getronics
Regional Manager of Service and project Management
April 2016 - December 2018 (2 years and 8 months)
Leading 9 Service Delivery Manager and Project Manager in 3 European countries (FR/IT/BE) responsible for customer solutions, the team is aligned with ITIL based organisation that is designed to deliver the best possible customer experience. My main role is to work closely with the Business to define the strategy around customer relationship and define the governance model in relation to the customer contract.
• • End to End Accountability of customer solutions from Deliver to Operate
• • My mission is to make a real difference to our customers business through best in class customer experience.
• • Budget, Cost and customer P&L management
• • Ensure Operations KPI's are in place aligned with customers SLA's
• • Ensure Right People are in right places to help customers in their Digital Transformation Journey
• • Management of the technical team, partners and external consultants assigned to the projects.
• • Improving our cost base without damaging the customer experience
• • Teamwork with Sales and pre-sales communities
• • Vendors and Partners Management
• • Monthly presentation of the KPI activity department to the Management committee.