About Mohammad Salim
IT graduate with several years of customer service and IT support experience in medium to large scale distributed network environments as well as holder of CCNA certification. Focused on finding a role in Network & System Administration to apply acquired skills, learn and become an IT Expert within a few years through hard work, team contribution and continuous personal development
English
Native or bilingual
French
Conversational
Bangla
Native or bilingual
Hindi
Conversational
Remote only
Primarily works remotely
Experience
- Lubrintox LdaCustomer Service AgentIMPORT AND EXPORTNovember 2015 - October 2016 (1 year)Albufeira, Portugal• Enhanced productivity by staying on top of callscripts and maintaining control over direction ofconversations.• Evaluated customer information to explore issues,develop potential solutions and maintain highquality service.• Actively listened to customer inquiries, answeringcustomer questions regarding availablemerchandise, sales, current prices and upcomingbusiness changes.• Manage 25 to 40 calls per day to respond tocustomer inquiries and concerns and maintainexcellent attendance record.• Using Enterprise Problem Solving Tree to assess ITequipment maintenance and troubleshooting whileleveraging personal expertise to find appropriatesolutions.• Increase sales revenue by skilfully promoting variousproduct options.• Regular exceeding of daily sales and additionalproduct quotas.
- Ladbrokes PlcIT TechnicianSPORTSJuly 2014 - June 2015 (1 year)Cité de Londres, United Kingdom• Broke down and evaluated user problems, usingtest scripts, personal expertise and probingquestions.• Providing Level 1 IT support to internal non-technicalusers through desktop support services.• Used Zendesk ticketing systems to manage andprocess actions and support requests.• Designed solutions to operational issues related toticket settlement, customer account issues,transaction issues and automated gaming machineissues in close collaboration via phone, email, livechat and web conferencing.• Loaded software, granted permissions & configuredhardware for new employees as part of onboardingprocess.• Configured hardware, devices and software to setup work stations for employees and provided basicend-user troubleshooting and desktop support onWindows and Mac systems.
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Education
- Master of Science: InformatiqueUniversité Glyndwr2014OOP, Database Design, Application mobile, Web Design, Technologies du futur et technologies émergentes
- Professional Graduate Diploma in IT: InformatiqueBritish COmputer Soceity2013Réseaux informatiques, Développement logiciels, Système d'information, NIS, MIS, Management de projet
Certifications
- Cisco Certified Networking Associate (CCNA)Cisco2021
Skill set (28)
Categories
- Other