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Malt Strategy
Mohammad IbrahimMI

Mohammad Ibrahim

chargé de clientèle et assistant administratif

€350/day
Paris, FR
8-15 years
Assistante virtuelle
support client
Atlassian JIRA
SAP
Intercom

Average response time: 1 hour

About Mohammad

Je suis un professionnel du service client et de la gestion opérationnelle avec plus de 5 ans d’expérience dans des environnements internationaux. J’ai travaillé dans le support client bilingue, la coordination entre équipes techniques et clients, ainsi que la gestion de projets et d’opérations.

Grâce à mes expériences chez Teleperformance, Siemens Healthineers et en tant que General Manager, j’ai développé une forte capacité d’organisation, de communication et de résolution de problèmes.

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Paris (up to 50km)

Experience

  • Cove studio
    General Manager
    SPORTS
    January 2026 - July 2026 (6 months)
    Montreal, Canada
    • • Founded and manage a Pilates studio.
    • • Oversee launch operations, communication, and social media management.
    • • Manage relationships with partners in China, France, and Canada for equipment and materials sourcing.
    • • Coordinate operational activities to ensure the smooth running of the studio.
    Service client Management d'équipe Montage vidéo Gestion de la relation client (CRM) Expert HubSpot
  • Siemens Healthineers
    support client
    October 2024 - May 2026 (1 year and 7 months)
    Paris, France
    • • Manage and monitor the installed base of medical equipment.
    • • Coordinate between technical teams and clients.
    • • Monitor technical updates and maintenance operations.
    • • Handle project management, administrative follow-up, and reporting.
    Fidélisation client Gestion des conflits Gestion des réclamations Coordination de projet Coordination d'équipe
  • Teleperformance
    Bilingual Customer Service Advisor – Airbnb Client
    TELECOMMUNICATIONS
    August 2023 - October 2024 (1 year and 2 months)
    Wasquehal, France
    • • Assisted Airbnb users and customers in French and English.
    • • Managed disputes and resolved customer issues.
    • • Provided customer support by phone, chat, and email.
    • • Ensured compliance with quality and customer satisfaction standards.
    Gestion des opérations Résolution de problèmes Microsoft Office Notion Assurance qualité
Check out Mohammad's experience

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Education

  • Bachelor of Business Administration
    Laurentian University
    2023
    Bachelor of Business Administration
  • High School Diploma
    Carrefour High School
    2019
    High School Diploma

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