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Malt Strategy
Mohamed AzaoumMA

Mohamed Azaoum

IT System Engineer and Change/Config Manager

€650/day
Bruxelles, BE
8-15 years
Windows Server
Windows
Active Directory
VMWARE
Management d'équipe

Average response time: 1 hour

About Mohamed

Fort de plus de 10 ans d’expérience en conception, déploiement et gestion d’infrastructures IT critiques, je maîtrise les environnements Windows Server, la virtualisation VMware, la gestion des configurations (SCCM, CMDB) et les plateformes cloud (M365, Azure). En tant que Change & Configuration Manager, je pilote des processus ITSM avec rigueur et leadership, garantissant la stabilité et la sécurité des systèmes tout en facilitant la transformation digitale.

Je combine expertise technique pointue et communication fluide entre équipes techniques et métiers pour livrer des solutions adaptées, évolutives et fiables. Que ce soit pour une migration de serveurs à grande échelle, la mise en place d’une stratégie CMDB, ou l’automatisation des déploiements, je m’engage à optimiser les performances IT tout en minimisant les risques.

Disponible pour missions freelance ou postes permanents, en remote ou hybride, je suis prêt à relever vos défis IT avec agilité et professionnalisme.

  • French

    Native or bilingual

  • English

    Fluent

  • Dutch

    Conversational

  • Arabic

    Fluent

Can work on-site
Bruxelles (up to 50km)

Experience

  • Pluxee
    Change & Config manager
    RETAIL (LARGE RETAILERS)
    March 2024 - Today (2 years and 3 months)
    Bruxelles, Belgium
    As a Change & Configuration Manager, I lead structured change processes to ensure stability, agility, and alignment with business goals. I define strategic approaches for managing IT changes, assess organizational readiness, and minimize risk through well-governed planning. I chair the CAB/ECAB, evaluate high-impact RFCs, authorize major changes, and conduct post-implementation reviews to ensure successful outcomes.

    My responsibilities include managing the full change portfolio, validating testing procedures, and supporting training and communication efforts across teams. I play a key role in designing and improving change models that align with evolving operational needs.

    In my role as Configuration Manager, I act as process owner, defining and implementing a robust service data model in coordination with enterprise architects. I drive CMDB data accuracy, oversee audits, and monitor health dashboards to proactively resolve inconsistencies. I collaborate with data owners and coordinators to improve data quality and ensure integrity across systems.

    I also lead the development and continuous improvement of configuration management tools, align tasks with project roadmaps, and oversee data harmonization efforts throughout the lifecycle of IT services. My role includes fostering clear communication and transparency around CM processes across all departments.
  • ASP
    COORDINATOR OPS
    TECH
    September 2023 - March 2024 (6 months)
     COORDINATED A TEAM OF OPERATIONAL AND SUPPORT STAFF, ENSURING HIGHQUALITY SERVICE DELIVERY.
     OVERSAW DAILY OPERATIONS, INCIDENT MANAGEMENT, AND ESCALATIONS TO MAINTAIN SERVICE CONTINUITY.
     DEVELOPED AND IMPLEMENTED STRATEGIES TO OPTIMIZE SUPPORT WORKFLOWS AND IMPROVE RESOLUTION TIMES.
     MONITORED KEY PERFORMANCE INDICATORS (KPIS) TO ENSURE TEAM GOALS WERE MET.
     ACTED AS THE PRIMARY POINT OF CONTACT BETWEEN THE TEAM AND SENIOR MANAGEMENT FOR OPERATIONAL UPDATES.
  • ASP
    SYSTEM ENGINEER
    TECH
    April 2020 - September 2023 (3 years and 5 months)
     IMPLEMENTATION CHECKMK MONITORING FOR DIFFERENT CUSTOMERS
     MIGRATION WINDOWS SERVERS 2003,2008,2012 TO 2019 (+/- 200 SERVERS
     MAINTENANCE SERVERS
     INSTALLATION + CONFIGURATION SQL CLUSTER
     IMPLEMENTATION SCCM TO DMZ ( MANAGEMENT POINT,DISTRIBUTION POINT)
     DEPLOYMENT PACKAGE VIA SCCM
     SUPPORT JIRA LEVEL 3
     STANDBY 24/24 7/7
     INSTALLATION + CONFIGURATION CENTOS 7
     MIGRATION 250 SERVERS TO VXRAIL
     ADMINISTRATION VSPHERE 6.7 + 7.0
     CONSULTATION WITH INTERNAL AND EXTERNAL PARTNERS
     SECURITY AND CONTINUITY GUARANTEE OF SYSTEMS AND SERVICES
     MANAGEMENT OF BACKUP (VEEAM)
Check out Mohamed's experience

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Education

  • Belgian | Driving License B
    1984
    Belgian | Driving License B
  • EXCHANGE - SHAREPOINT ITIL FOUNDATION V3 - EVOLIRIS
    EVOLIRIS
    2016
    EXCHANGE - SHAREPOINT ITIL FOUNDATION V3 - EVOLIRIS
Check out Mohamed's education

Skill set

Gestion des infrastructures informatiques
Virtualisation
Administration système
ITSM
Microsoft Office 365
SCCM
Content Integration
IT Project Management
IT Service Management
IT Strategy
IT Vendor Management and Procurement
System Integration
Change and Transformation Management
Digital Transformation
Risk and Vulnerability Assessment

Categories