Description

Consultant Senior ayant plus de 15 ans d'expériences. Background Admin/Finance durant plus de 10 ans et reconverstion Salesforce depuis 5 ans.

Forte expertise dans la solution Salesforce Field Service développé grace à mes précédents CDI au sein d'intégrateurs Salesforce mais une bonne connaissance des solutions core Service Cloud & Sales Cloud également. Je suis intervenu auprès d'importants client grand comptes à savoir AXA, Schneider Electric, Manpower Group, Bouygues....

J'ai actuellement 12 certifications & accreditation Salesforce/Service Max : Salesforce Administrator, Salesforce Advanced Administrator, Sales cloud Consultant, Service Cloud Consultant, App Builder, Field Service, Advanced Field Service, CPQ, Business Analyst, Associate, AI Associate & ServiceMax Asset360

J'ai une bonne connaissance métier mais également IT, ce qui me permet de discuter et de comprendre parfaitement les besoins & problématiques des 2 cotés. J'ai également une bonne connaissance des métiers de la micro finance, de l'industrie, assurance, energie...

Concernant Salesforce, je sais : animer des ateliers, effectuer les recueils de besoin, implémenter la solution avec les outils de paramétrage avancés, effectuer la reprise de données (Metadata, Masterdata, Transactional data), mise en recette, former les trainers/utilisateurs. Je sais églament piloter et conduire des projets IT.

Vous voulez en savoir plus, n'hésitez pas à me contacter

Languages

French
Native or bilingual
English
Fluent
Malagasy
Native or bilingual
Hindi
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Air Liquide
Product Owner Salesforce Field Service (home healthcare)
HEALTH AND WELLNESS
January 2023 - Today (3 years and 5 months)
Bagneux, France
Define Core Model for Field Service & Work on country specific.
Develop Proof Of Concept & present them to the business
Prioritize new features implementation and make sure to meet the business outcomes/values.
Onboard new countries
Work closely with different stakeholders (incl. Salesforce)
Manage Business Analysts + a team of developers dedicated to Field Service
Agile rituals, perform tests and redact release notes.
Salesforce Advanced Field Service Salesforce Administration Salesforce Service Cloud Field Service Expert
ALSTOM
Salesforce Consultant
TRANSPORTATION
October 2022 - Today (3 years and 8 months)
Saint-Ouen, France
- Change Management for Lightning Transition of the Sales Cloud Platform (Opportunity, Tender, Bid...)
- Communication plan & roll out
- Videos, support documentation, training kits development & train the trainers
- Conduct UAT
- Preparation of events for Key user community & plan for the coming year
- Help on structuring, governance & axis of improvement
Change Management Train the Trainer Salesforce Lightning Communication
Wipro Limited
Senior Salesforce Consultant
CONSULTING AND AUDITS
April 2021 - September 2022 (1 year and 6 months)
Paris, France
🔘 Bouygues Energies & Services (Jan-Sept 2022)
- Salesforce Field Service Implementation for Canadian & European users
- Deployment using SFDX
- Workshops & Admin Users training
- Provide technical & functional documents
- Coach junior consultant during implementation

🔘 Proservia Field Service – Manpower Group (April-Dec 2021)
- Salesforce Field Service Implementation using complexe work order functionalities & Advanced features
- Gather business requirement & enrich user stories
- Train Key Users
Salesforce Advanced Field Service Field Service Expert Salesforce Service Cloud Implémentation Configuration

Check out Minkesh's experience

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Master of International Business
Ecole Supérieure de Commerce International (ESCI)
2004
Master's degree, International Business Negotiator
Project Management
ESSEC Business School
2014
Project Management