About Millicent
I am Millicent abban, a data analyst . I have worked on projects in excel, Tableau , python and also used SQL . I conducted an analysis on HR data on employees who left a company, scrapped data from python using a specific user ID to analyse tweets . These are some projects done which were interesting and helped me build on my skills .
English
Native or bilingual
French
Basic
Can work on-site
Paris (up to 50km)
Experience
- COMDATA GROUPCustomer Success SpecialistJuly 2020 - July 2021 (1 year)Île-de-France, France Analyzed user experience collected through feedback to suggest areas of improvement. Built sustainable relationships and trust with customers through interactive communication and interviews . Analyzed over 60 customer complaints monthly through Salesforce and provided solutions in a timely manner .
- linkfluenceJunior Social Data AnalystJuly 2019 - January 2020 (6 months)Paris, France- Performing ad-hoc research and generating reports for clients through qualitative and quantitative analysis- Developing specific queries on Radarly to collect data corresponding to clients needs.- Delivering actionable and realistic recommendations based on data from Radarly- Managing of social dashboards to ensure the quality of Linkfluence deliverables
- His Grace Business SolutionSales Marketing AnalystJuly 2016 - August 2018 (2 years and 1 month)Greater Accra Region, Ghana- Analysed sales data to efficiently and effectively measure marketing designs associated with significant figures.- Analyzed data collected to carefully identify potential market, clients sand products as well as discovering future trends in sales .- Created comprehensive reports identifying KPI's for management and enhancing decision-making.
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Education
- Master's degree, Business Intelligence and AnalyticsEcole supérieure de Commerce de Clermont-Ferrand2020Master's degree, Business Intelligence and Analytics
- Bachelor of ArtsUniversity of Ghana2015Bachelor of Arts - BA, Social Work and Sociology
Certifications
- Dashboarding and Visualisation for Business intelligenceMicrostategy2019