About Mickael
French
Native or bilingual
English
Fluent
Experience
- OpenReplayKey Account Manager (YC S19)SOFTWARE PUBLISHINGMarch 2018 - Today (8 years and 3 months)Île-de-France, FranceOpenreplay is a session replay tool for developers. Replay each user session alongside your front/backend logs and other data spread across your stack so you can immediately find, reproduce and fix bugs faster.
- DoctolibAccount ManagerSOFTWARE PUBLISHINGJanuary 2016 - June 2016 (5 months)Île-de-France, France● Working closely with the commercial team by launching new accounts● Supportings the practitioners and giving clear instructions to the operational team● Delivering a perfect onboarding while being the dedicated doctor representative● Developping and implementing inovative marketing tools to enlarge the acquisition rate● Increasing the practitioners' visibility and the increasing the online appointment rate● Taking part in the practitioners experience and solving technical obstacles● Conducting physical and online trainings and insuring a proper use of the product● Attending weekly sales meetings to hit the different targets and be up on the new strategic goals● Supporting business developers and preventing from the churn, increase the B2B satisfaction● Leading process improvements by providing smart solutions and liaise with the other departments● Managing a client portfolio with CRM pipeline (Saleforce) to achieve his goals
- Groupon FranceKey Account ManagerSOFTWARE PUBLISHINGJune 2014 - December 2014 (6 months)La Défense, France● Setting up the commercial& after-sales relationship with the key account partners such as the strarred restaurants/ big national companies as well as the local and online partners● In charge of the deal arrangements/detection of problems, SOS deal and contract issue solving● Building an effective bridged communications between the partners and customers● Defining the area of improvements to improve thesales targets and client satisfaction● Partner score enhancement throughout actions such as profile optimisation, provided product trainings, capping adjustment/duration and plannification, passed for print validation● Creating loyalty programs and rewarding systems to enhance the various relationships● Establishing a quality check and flawless follow-up before/during/after the deal cycle● Acting as an interface between various internal and external agents (commercial, financial, editorial, web, marketing)
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Education
- Master's degreeKEDGE Business School2016Master's degree
- Le Wagon2022RNCP au niveau 6
Certifications
- RNCP au niveau 6Le Wagon2022