You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Michael MilesMM

Michael Miles

I.T Support Lead - M365, Projects, V.I.P

€650/day
Genève, CH
8-15 years

Average response time: 1 hour

About Michael

I am passionate about digital technology, cloud services, the way it is changing our lives regarding communications and data access and the fact that we are living the digital revolution now. I like to work with I.T Teams, and curiosity is a basic for learning every day. I feel good sharing my knowledge and explaining how better for the future and challenging can be I.T projects, apps or platforms; convenient, agile and secured for team work.
I am honored to work for major companies on various projects with high level technology.
My recent missions, Place VENDÔME and in La DEFENSE, for board of Directors was to bring a constant high level support for V.I.Ps
Recently with WPP Coretch and IBM customer service, for a focus on KANTAR GROUP, I was running two projects at the same time. It was really challenging and therefore exiting.
With Air France KLM, I was providing support on Office 365 and Digital Transformation, ending up in Airbus A320 cockpit as I.T. support on highly sensitive devices.
With Nike Europe mobile team I deployed the mobile point of sales in Top Stores, all over Europe.
During COP21 in Paris, I did the MDM airwatch expertise for United Nations VVIP users.
For Axa Presidency we travelled as a team to Morocco in order to bring back I.T. Support for Gold users in Paris, Matignon.
All those various companies are linked by Information technology service Support and project deployment, in an international context. This is the main asset I could bring to your company.

With a security approach on everything we do, my additional value is communication skills, aiming to bring the best service to meet user’s requirement and satisfaction. The customer scope is my duty as well as the technical resolution.
I am ready for new challenges as Support/Incident lead, Infrastructure lead, part of a project deployment team, or as quality service manager, Technical pre-sales, on-site support, field engineer and VIP technical support, I.T Project Manager.
  • English

    Native or bilingual

  • Spanish

    Fluent

  • Korean

    Basic

  • French

    Native or bilingual

Can work on-site
Genève (up to 50km), Lausanne (up to 40km), Zurich (up to 40km), Meyrin (up to 40km), Lyon (up to 40km)

Experience

  • ARDIAN - Investissement privé, gestion d'actifs
    Team Leader backup
    BANKING AND INSURANCE
    September 2018 - October 2018 (1 month)
    Paris, France
    Team-leader backup during windows 10 Migration
    Paris HQ Place Vendôme: 3 sites to cover for V.V.I.P support
    700 Users wolrdwide
    Multi-skilled global support provided: system, security, network , mobile devices, fix phones and video conference management, weekly Canon printer’s audit.
    laptop and Iphone-Ipad delivery.
    Sccm Active Directory Airwatch RSA SecurID Cisco Visio conference management OBS platform
  • ENGIE
    V.I.P Technical support – Level2 Field Engineer
    ENERGY AND UTILITIES
    October 2018 - Today (7 years and 8 months)
    Courbevoie, France
    I.T support for senior executives. On site global support for high level users
    Project size : 300 user’s.
    Windows 10 migration – Knowledge base implementation
    Active directory Windows10 Office2016 Office365 SCCM OKTA verify XenMobile Windows7 Cisco VPN

Recommendations

Be the first to recommend Michael

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Certifications

Skill set

Categories

  • Other