About Maya
Following my Master's Degree in International Business & New Communication Technologies, I have worked in the luxury industry for 5 years, focusing on digital project management and customer service.
I am now using my degree and my previous experience to start my own freelance business in Digital Communication.
You can reach out to me for social media consulting, social media and community management, or for the creation of impacting digital content designed to reach a qualified audience.
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Spanish
Conversational
Italian
Conversational
Remote only
Primarily works remotely
Experience
- KreativMindz AgencyFreelance Content Creator & Social Media ConsultantOctober 2021 - Today (4 years and 8 months)Paris, France- Creation of digital content for social media (photography, filming and editing videos, graphic design).- Social Media Consulting (audit of performances, strategic recommendations)- Social Media Management Clients : Pupchen, June Berries Consulting, Dresscode Agency, Scoop Organisation
- ChanelCustomer Service Project ManagerJune 2020 - September 2021 (1 year and 3 months)Paris, FranceAmong the Operations and Innovation Department and for the Fashion Division: Defining and implementing the after-sales and quality strategy in Europe
- ChloéCustomer Service Operations ManagerApril 2019 - June 2020 (1 year and 2 months)Paris, FranceIn charge of the customer service (Chloé & See by Chloé), among the Quality, Customer Service & CSR Department :- Defining and setting up the worldwide after-sales offer and flows- Monitoring the worldwide after-sales activities- Monitoring Master data Management and spare part orders- Working hand in hand with the quality and production teams in order to improve long term quality of the products
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Education
- Master's Degree, International Business and NCT ProjectsUniversité Paris Dauphine2017Master's Degree, International Business and NCT Projects
- Bachelor of ManagementUniversité Paris Dauphine2014Bachelor's Degree, Management and Economics