Maxime Nguyen

CSM, FSO, Customer Service

Analysis and process of ServiceNow’s incidents

Full development of:

Custom portal

Custom workspace

Notifications (subscriptions, inbound actions, template, quick messages…)

Customer management and structure

Report, KPI, Platform analytics

Service revamp Analysis and process of ServiceNow's incidents Take part in technical design and architecture of the portals Suggestions for improvements Maintenance, design and evolution of the Ubisoft portals: -Favorite function for services, topics and KB -New browse research for service catalog -New tickets page -Subscription page and notifications for services, games, instances… -Portal notifications and ToDo list for tasks -Translation English / French

ITSM project CAGIP at Crédit Agricole in the Service Center team

Analysis and process of incidents, RITM, tasks, EPIC End User support and guidance Data processing and imports Design et enhancement -Service Catalog -Catalog Items -Assignment matrixes -Voucher -ServiceNow Configuration -Widget development -Dashboard development -Report development -Notifications (mails) -Management of business rules, client script, UI policy…