Maxime Carneiro

Manage product operations across a multi-product supply chain platform serving 200+ global users, growing adoption from 10 to 300 users in 18 months.

Co-drove product strategy and roadmap prioritization across 2 engineering pods, increasing team velocity from 30% to 90%.

Owned KPI governance through Looker Studio dashboards, enabling data-driven decisions for senior stakeholders.

Reduced critical incidents by 50% through a structured QA strategy in close collaboration with the QA Manager.

Managed post-hypercare operations (incident triage, SLA monitoring, knowledge base), ensuring platform stability at scale.

We delivered an important business value through product improvements and operational efficiency gains.

Facilitated bi-weekly product demos and feedback sessions with end users, directly feeding the backlog and driving adoption.

Led in PI Planning and Agile ceremonies in a SAFe-aligned delivery framework.

Borasurfar.com is the go-to marketplace for surf lovers worldwide.

My mission is to own and scale the BoraSurfar marketplace platform.

I'm responsible for developing product strategy, defining the roadmap, and executing features that create seamless, trustworthy, and joyful experiences for both our customers (surfers) and partners (instructors, rentals, schools).

Xerox is a leading global provider of digital print technology and related solutions.

Their primary offerings span three main areas: Managed Document Services, Workplace Solutions, and Graphic Communications. The Managed Document Services offerings help customers from small businesses to global enterprises.

Their Workplace Solutions and Graphic Communications products and solutions support the customers' work processes, thanks to cloud hosting. My role was to:

•Serve as the primary interface with top management, engaging them in the Xerox value proposition to create win/win business & tech partnerships.

• Leading IT projects integration, coordinating both internal (developers, solution integrators) and partners (Trello, Jira). Allocate tasks efficiently and ensure adherence to project timelines (Notion). Manage multiple projects simultaneously, anticipating potential risks, and monitor project costs through the use of key performance indicators (KPIs).

•Support the identified Channel Partners in achieving equipment, supplies, and post-sale revenue objectives. (Power BI, Salesforce)

•Accountable for developing a coverage strategy within the geography and implementing the appropriate coverage strategy for the territory.

•Support the Channel Partner in innovating to develop new revenue and annuity streams for Xerox and our partners.