Maryn Marie-Luce

Managed Support and continuous improvement of 9+ Finance and Procurement apps: Coupa, Basware, Egencia... /Provided user support and in cident management fol lowing ITI L4 methodology /Conducted data analysis and facilitated weekly meetings with appl ication and business owners /Accompanied 500+ interna tional users on the transition from Basware to Coupa Expense Key achievement - Redesigned a process to simplify the simultaneous update of legal information across 20 Finance and Procurement appl ications: +10 hours saved per execution, +97% user satisfaction

Client: Catering and events Agency aiming to optimize lead conversion through web design. /Conducted audits: secondary research, competitive analysis, social listening, and usability analysis /Led quantitative and qualitative research with 100+ prospects /Designed user experience maps /Created prototypes and iterated based on feedback

Key achievement - Design of new website's prototype with key features succesful ly tested through guerilla marketing with +10 potential visitors.

Led the product development for a VR training app, SaaS platform and a user community ( clients included L'Oréal, SNCF, Ville de Paris...) /Conduct of user research and app's feature enhancements /Developed roadmap and feature backlog for VR training SaaS platform /Orcherstrated sprint rituals and stakeholder communication across departments

Key achievement - Led the launch of app version 2.2: +92% user satisfaction, +2 new cl ients signed within 2 weeks