About Martin
Près de 20 ans d'expérience sur Salesforce.com, avec une expertise approfondie sur Sales Cloud, Service Cloud, et Experience Cloud.
Je vous accompagne dans la conception et la mise en œuvre des meilleures solutions adaptées à vos besoins métiers : Community, Sales, Service Client, Juridique, etc.
Mon aide peut être précieuse, même sur des missions de très courte durée, pour :
- Concevoir ou optimiser vos flows,
- Nettoyer et structurer vos données,
- Mettre en place ou améliorer vos Reports & Dashboards.
Habitué aux environnements internationaux, je travaille aisément en anglais.
Actuellement, je propose des tarifs très compétitifs, avec la flexibilité de passer par une société de portage pour simplifier la gestion administrative.
N'hésitez pas à me contacter pour en discuter.
À bientôt,
Martin
French
Native or bilingual
English
Native or bilingual
Can work on-site
Montpellier (up to 50km)
Experience
- TeadsSenior Software EngineerTECHSeptember 2019 - Today (6 years and 9 months)Montpellier, France- Admin Manager (certified Adv Admin)- Salesforce.com daily support (1000 Users)- Sales Cloud/Service Cloud/Community Cloud/Commerce Cloud- UX/UI- Knowledge base & training- Sales & Operations processes optimization (reviewed in flows)- Slack/Gmail/HubSpot Integrations- Many projects done for Audits (data/metadata)- Many years of expérience as Sales Ops (Reports/Dashboards/Data Quality.. )
- ArkadinCRM Admin & Project ManagerMay 2017 - August 2019 (2 years and 3 months)Montpellier, FranceMain Salesforce Admin for the company, 1200 Licences (Daily support, maintenance, new features, training, sales ops admin tasks...)
- West Unified Communications ServicesCertified Salesforce.com Global Senior Administrator, Analyst & Project ManagerJanuary 2011 - May 2017 (6 years and 4 months)Arrondissement de Montpellier, FranceSFDC Administration- Daily Support for all Users (All the Services use SFDC today, 1200 licences for EMEA/APAC)- All the admin side in general (on the SFDC Unlimited Edition)--- Access Rights : Roles Hierarchy/Sharing Rules/Public Groups/Queues/ Validation rules...--- Reports/Dashboards/Snapshots management--- Email-to-Cases/ Cases Assignment Rules (same thing for Leads)--- All The Approvals Processes--- Accounts Ownerships /Deduplication/ /Data Quality in general (through Demand Tools)--- Training material SFDC Projects- New Custom Objects/Fields- All Workflows Creation/Optimization- APEX, API & HTML Integrations (actually we have a developer team based in UK specialised in APEX & Visualforce code which I work with, when we need something non-achievable by "Clicks")
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Education
- Master 2, IRC - Ingénierie de la Relation Client (CRM)Université de Montpellier2005Master 2, IRC - Ingénierie de la Relation Client (CRM)
- DUT, Mesures Physiques (Physical Measurements)Université de Tours2002DUT, Mesures Physiques (Physical Measurements)
Certifications
- Salesforce Advanced AdminWebassessor