About Martin
I specialise in operational transformation for organisations navigating scale, complexity, or restructuring, particularly in healthcare, education, and high-growth companies. I bring structure where things are breaking: distributed teams, fragmented processes, missing governance, or stalled change programmes.
Former JP Morgan finance controls background. DBA focused on complexity in digitally-born organisations. Paris-based, fluent in English and Spanish.
Spanish
Native or bilingual
English
Native or bilingual
French
Conversational
Can work on-site
Paris (up to 50km)
Experience
- CareMaxOperations ManagerHEALTH AND WELLNESSOctober 2021 - December 2024 (3 years and 2 months)Spain• Managed distributed operations | $300K budget | 30 staff | ~1,500 cases per day | 95% SLA• Led a multicultural operations team, including 3 leads, achieving CSAT 21% above baseline through OKR-based performance management• Owned operational KPI governance (SLA, operational volume), delivering monthly executive dashboardsfor senior leadership• Coordinated Finance, HR, and Technology dependencies to maintain operational continuity across teams• Implemented AI automation in operational workflows, reducing manual workload by 19% and improvingreal-time executive visibility• Led ERP rollout across 4 departments and 100+ users, achieving 90% adoption in 3 months throughtraining and execution tracking• Designed and deployed an operational playbook, reducing onboarding time from 8 weeks to 2
- JP MorganFinance Control ManagerBANKING AND INSURANCEOctober 2019 - September 2021 (1 year and 11 months)Buenos Aires, Argentina• Managed finance control procedures, escalation protocols, and regulatory reporting across 10 EMEAentities in coordination with London-based finance teams• Automated financial reporting in Excel and VBA, reducing manual effort by 20 hours per week andstandardising the reporting framework across the EMEA control function
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Education
- Doctor of Business AdministrationSwiss School of Business and Management (SSBM2026Doctor of Business Administration
- MBAINSEECBusiness School|2017MBA
Certifications
- Professional Scrum Master™ I (PSM I)Scrum.org2025
- Certified Six Sigma Green Belt™ Certification (CSSGB™)International Six Sigma Institute™2025