Name: Customer Success & Engagement Consultant
Price: 790 EUR
Availability: InStock

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km)

InsideBoard
Account Executive
CONSULTING AND AUDITS
March 2023 - Today (3 years and 3 months)
Paris, France
Driving business growth and client success by:

Prospecting and securing new opportunities, expanding the client portfolio.
Managing and strengthening relationships with consulting and software partners.
Organizing engaging client events and workshops, achieving 100% client satisfaction.
Leading account management to ensure retention and long-term impact.
Developing and executing client use cases: identifying needs, proposing tailored solutions, and tracking KPIs over time.
Specializing in employee engagement and adoption, ensuring solutions are fully embraced across the organization.
InsideBoard
Customer Success Manager
CONSULTING AND AUDITS
February 2022 - May 2023 (1 year and 3 months)
Paris, France
In charge of Customer Satisfaction & Retention, Value-driven Onboarding, Employee Engagement, Customer Portfolio development (up-sell, cross-sell). Helping businesses to get the most value of the product to ensure project's success ✨
InsideBoard
Success Project Leader
CONSULTING AND AUDITS
April 2020 - February 2022 (1 year and 10 months)
Paris, France
• Global delivery team manager
• Definition and monitoring of overall project commitments (Planning, workload, risk management, arbitration)
• Animation, coaching and support of the functional and technical team
• Responsible for framing and realizing value during the design phase (design thinking workshops)
• Privileged contact for the customer from contractualization to maintenance